Mario Gonzalez

I am a Bilingual (English/Spanish) hospitality and wine industry professional with over five years of experience in customer service, wine production, bartending, and luxury food and beverage service. Skilled in creating memorable guest experiences, preparing craft cocktails, assisting with wine selections, and maintaining clean, organized work environments. I'm also known for being reliable, adaptable, detail-oriented, and able to work well in fast-paced team settings.

Bartender / Server at Napa Valley Winetrain (2024-11 – Present)

• Provided high quality food and beverage service in a luxury train dining experience.
• Prepared and served craft cocktails, wine, beer, and non-alcoholic beverages.
• Assisted guests with table service, orders, and special requests to ensure a memorable experience.
• Maintained a clean, organized, and well-stocked bar area during service.

Wine technician at Rombauer Vineyards (2021-07 – 2024-06)

• Assisted in the production and handling of wines, including grape processing, fermentation monitoring, and barrel work.
• Maintained cleanliness and safety in cellar areas, ensuring all equipment was sanitized and functioning properly.
• Utilized strong organizational skills to maintain detailed records and reports of production activities.

Retail Sales/Concierge-Host at V. Sattui Winery (2019-03 – 2019-11)

• Provided exceptional customer service by assisting guests with wine selections and tasting tours of the winery.
• Coordinated reservations and private tastings, ensuring a personalized and seamless guest experience.
• Developed product knowledge and upsold wine and merchandise, contributing to sales goals.

Computer Science – Napa Valley College (2017-08)

High School Diploma – Napa High School (2013-08 – 2017-06)