Mario Moreira

An accomplished automotive parts and fixed operations leader with 30 years of Toyota dealership experience. Skilled in inventory control, order management, warranty processes, and dealership management systems, with a strong focus on improving customer satisfaction and operational performance. A dependable team leader who thrives in collaborative environments and consistently contributes to increased productivity, customer loyalty, and dealership profitability.

Highly proficient in Reynolds & Reynolds/CDK Global and electronic parts catalogs (EPC). Expert at managing $1M+ in parts inventory with a laser focus on reducing aged stock and maximizing earn-and-turn discounts.

Parts Manager / Parts Director at HAMER TOYOTA (1996-06 – 2026-02)

Directed all aspects of dealership parts operations across service, wholesale, and retail counters to ensure efficient workflows, profitability, and high service standards.

• Oversaw a $14M+ annual parts operation, balancing revenue growth, margin protection, and disciplined expense control.
• Maximized the sale of Toyota parts through dealers while maintaining dealer purchase loyalty and smooth parts supply to Toyota owners.
• Enabled a 55-technician Service department by ensuring consistent parts availability and workflow efficiency.
• Supervised 18 parts professionals, building a culture of accountability and long-term retention through consistent training, guidance, and mentorship.
• Communicated and administered Toyota service and parts policies, procedures, and philosophies with Toyota dealers to ensure and maximize customer satisfaction/retention.
• Participated in dealership operational meetings to establish goals, improve parts department performance, and align inventory management with service and sales department needs.
• Reconciled daily parts invoices and ensured purchases, returns, and credits were documented in the Reynolds and Reynolds Dealer Management System.
• Increased revenue visibility and performance tracking by monitoring daily gross sales of the parts department and reporting key metrics to dealership leadership.
• Ensured manufacturer compliance and minimized financial loss by reconciling warranty return reports and accurately documenting returned parts for vendor credits.
• Optimized inventory turnover and minimized overstock by maintaining tight control over parts inventory through cycle counts, stock monitoring, and demand forecasting.
• Reduced obsolete inventory and financial waste by calculating and submitting monthly obsolescence reports and recommending strategies to move aging parts.
• Improved order accuracy and reduced service delays by determining parts requirements and accurately specifying components based on technician requests and vehicle specifications.
• Protected company financial accuracy by comparing invoices against purchase requisitions to verify the quality, quantity, and pricing of parts received.
• Reduced service delays by monitoring and reviewing special-order parts status to ensure timely follow-up and delivery.

Interim Parts and Service Director at HAMER TOYOTA (2016-06 – 2018-01)

Accelerate Leadership Development in Leadership – SMU Cox Executive Education (2024-03)

OEM Parts Training & Continuing Education in Parts Management – Toyota

Fixed Operations & Inventory Management Programs in Inventory Management – Toyota

Leadership & Team Development in Leadership – Internal Programs