General Manager - Dollar Tree - Belleville, MI
(2025-05)
Communicates job responsibilities and performance expectations to direct reports to ensure desired results; leads and develops store personnel. Led recruitment, hiring, training, and development of associates to build a committed, focused team aligned with corporate goals. Interviews candidates for store positions and provides recommendations to the district manager.
- Managed daily store operations including payroll, expenses, opening/closing procedures, and compliance with safety and operational standards
- Implemented corporate merchandising and operational directives to optimize product placement and inventory management
- Controlled shrinkage and enforced safety guidelines to protect assets and ensure a safe environment
- Resolved customer and personnel issues promptly, fostering strong community relationships
Operations Manager - JCPenney
(2020-08 - 2025-05)
Trains and develops store personnel to achieve their maximum professional potential. Planned and managed activities of assigned departments, ensuring adherence to complex processes and procedures across multiple shifts to maintain operational excellence.
- Identified and resolved operational issues, escalating to specialized personnel when necessary to minimize disruptions
- Implemented crisis management strategies to reduce business interruptions and maintain customer satisfaction
- Promoted effective communication within the department and collaborated cross-functionally to achieve unit goals
- Managed hiring, training, merchandising, payroll, expenses, opening/closing procedures, asset protection, and enforced company policies to meet sales targets and maximize profit
- Addressed staff, customer, and operational issues promptly to maintain a positive and safe environment
Assistant Store Manager - Circle K - Woodhaven, MI
(2019-06 - 2020-08)
- Supporting the Store Manager in daily operations and ensuring all tasks are completed efficiently
- Helping with hiring, training, and supervising employees. This includes delegating tasks, providing guidance
- Ensuring customers receive fast and friendly service. This involves addressing customer concerns, resolving issues
- Ensuring proper cash handling procedures are followed and that the store is secure. Identifying and resolving issues related to staff, customers, or store operations
General Manager - Tim Hortons - Flat Rock, MI
(2018-06 - 2020-08)
- Training staff to follow restaurant procedures
- Office
- Conflict Resolution
- Troubleshooting
- Maintaining safety and food quality standards
- Organizing schedules
- Keeping track of employees' hours
- Recording payroll data
- Ordering food, linens, gloves and other supplies while staying within budget limitations
- Supervising daily shift operations
- Controlling operational costs and identifying ways to cut waste
- Interviewing/recruiting new employees
- Troubleshooting computer Sytem
