Marissa Metro

Customer-facing engagement and project management leader with 8+ years of experience partnering with enterprise clients to deliver complex, large-scale Microsoft Azure and Dynamics 365 implementations in consulting environments. Skilled at aligning executive stakeholders, translating business goals into technical execution plans, driving adoption, managing risk, and measuring outcomes across $10M+ consulting engagements. Known for building trusted client relationships, improving reporting visibility with AI and Power BI, and turning complex implementations into scalable, value-driven operating models.

Project Manager, Microsoft Consulting Services at Microsoft (2019-07 – 2025-05)

Owned a portfolio of enterprise client engagements valued at $10M+, serving as the primary customer-facing lead across delivery strategy, stakeholder alignment, risk management, and outcome tracking.

• Partnered with enterprise customers to translate business goals into implementation roadmaps, aligning scope, timeline, resources, and success criteria across executive, business, and technical stakeholders.
• Led cross-functional teams across engineering, QA, business operations, and client stakeholders to drive adoption readiness, resolve blockers, and maintain momentum toward business outcomes.
• Built an AI Copilot-enabled financial tracking solution that improved reporting accuracy by 80%, giving stakeholders clearer visibility into engagement health, project performance, and decision-making.
• Leveraged AI tools to enhance project tracking, reporting, and decision-making, improving visibility and enabling more proactive, data-driven project management.
• Served as the primary client contact for enterprise implementations, managing expectations, surfacing risks, aligning requirements to technical execution, and strengthening long-term client relationships and customer satisfaction.
• Improved reporting consistency by standardizing project status reporting across the organization, creating a single source of truth for leadership through Power BI dashboards.
• Managed complex system implementations involving multiple technical dependencies (data migration, integrations, environment readiness), ensuring coordinated delivery across teams.
• Supported post-go-live success through customer check-ins, issue triage, adoption monitoring, and lessons-learned reviews to identify opportunities for process improvement and expanded value.

Agile Project Management Organization Intern at GCM Grosvenor (2017-10 – 2019-06)

Analyzed program and workflow data across multiple sources to identify process improvement opportunities, evaluate operational effectiveness, and recommend changes to improve team visibility and execution.

Bachelor of Science in Information Technology – DePaul University

Bachelor of Science in Business Administration – Linköping University