Negotiator - GRT Financial
(2024-03 - 2026-04)
National Debtor Defense Firm
- Built and developed relationships with creditors, collection agencies, and debt buyers
- Sorted and filtered large data pools in Excel sheets to identify the best possible client accounts to target for settlement negotiations
- Calculated client settlement payment options based on client budget
- Secured favorable terms for clients by timed negotiations producing win-win results
Self Employed - Driver - DoorDash
(2020-11)
Sales Associate - Greenlight Dispensary
(2023-02 - 2023-11)
- Offered exceptional customer service to differentiate and promote cannabis products
- Collaborated with medical and recreational cannabis consumers by presenting tailored cannabis regimes
- Assisted new customers in selecting appropriate cannabis products based on their medical and recreational needs
- Provided customers with detailed explanations of different marijuana strains
Loader - PepsiCo
(2022-09 - 2023-01)
- Used a motorized pallet jack to build large orders of Pepsi products
- Unloaded raw materials and placed them in designated warehouse space of picking
- Assembled pallets using voice pick automated system
Quality Specialist - Husqvarna Construction
(2021-10 - 2022-07)
- Conducted daily cycle counts to identify and correct discrepancies on products at the location level inside the warehouse
- Transferred and moved construction products with forklift to more convenient significantly decreasing warehouse errors
Self Employed - Driver - DoorDash
(2021-01 - 2021-10)
Universal Banker - UMB Bank
(2020-03 - 2020-12)
- Delivered the promise of unparalleled service by helping customers see the potential impact of additional financial options
- Deepened existing relationships using emotional intelligence during the onset of COVID-19
- Performed cash audits to find an overage or shortage when teller's drawer does not balance
- Sold loan options and deposit products to personal and small business
Relationship Banker - Bank of the West
(2019-01 - 2020-02)
- Assisted customers with their various banking or financial needs, including opening checking and savings accounts, obtaining mortgage loans, and investing
- Provided remarkable customer service through all interactions, greetings,and opening new accounts
- Memorized 120 plus names of regulars, creating a homely and friendly
Negotiator - Freedom Debt Relief
(2014-05 - 2018-05)
- Managed creditor-focused portfolios while identifying key growth opportunities for greater relationships
- Developed standard operating procedures for task that lead to improving the efficiency of the portfolio
- Increased creditor loyalty by consistently exceeding monthly negotiation standards and demonstrating problem-solving techniques with absolute integrity in all relationships Attained agreements on over 15,000 settlements while creating engagement and inspiration for all clients
Customer Care Professional (Business Sales) - American Express
(2012-07 - 2014-01)
- Delivered world class customer service and sales that favors residual business
- Created new value for clients by presenting best products and benefits
- Assessed customer relationship management (CRM) data to up-sell specific needs Extracted superior outcomes by providing thoughtful, insightful, caring advice while acting with honor and integrity
Collector 4 (Lead) - JPMorgan Chase & Co
(2009-12 - 2012-05)
- Acted as a supervisory/managerial role to borrowers, co-borrowers, and agents with supervisory responsibilities
- Investigated and resolved inquires involving staff behavior, coding errors, bad or missing checks, misapplied payments, and many other miscellaneous issues
- Assisted in training a highly effective 11 member team, that oversaw all escalated and remediated accounts
- Created reports to indicate trends within the portfolio to upper management on risk accounts
- Helped decreased escalated calls by providing feedback to agents
- Assisted with the application of a new temporary modification program for student loan borrowers
- Used an auto-dialer system for both outbound and inbound calls to initiate customer contact and determine reason for delinquency
Collector II - Wells Fargo
(2007-06 - 2009-04)
- Investigates billing errors and disputes while following up with delinquent borrowers
- Secured over $8,500,000 in total dollars collected from delinquent accounts
- Developed restructuring plans to resolve delinquency
- Knowledge of Fair Debt Collection Practices Act (FDCPA)
Credit Manager - Wells Fargo
(2006-06 - 2007-06)
- Utilized referrals and company provided sales leads to up-sell customers a variety of financial products: mortgage refinance, home equity loans, auto loans, bill consolidation loans, unsecured personal loans and credit cards
- Constructed and presented loan optimization charts and loan packages for prospective clients
