Desktop Support Technician - Essential Enterprise Solutions - Perth Amboy, NJ
(2025-06 - 2025-11)
- Delivered IT operations and desktop support for 500+ enterprise endpoints across Windows, iOS, and Android environments, maintaining 99% system uptime
- Troubleshot hardware, software, and system-related issues using systematic fault isolation techniques
- Managed incidents, service requests, and documentation using ServiceNow, ensuring accurate tracking and reporting
- Managed onboarding logistics for 100+ new hires and utilized Workday to assign and monitor individual learning paths
- Collaborated with cross-functional teams to prioritize IT initiatives and support system implementations
- Managed user accounts, permissions, and access controls in Active Directory environments
- Administered mobile device management using AirWatch MDM across iOS and Android devices
Customer Service Associate – Hardware - Lowe's - Piscataway, NJ
(2019)
- Provided technical product guidance to customers on hardware, electrical, mechanical, and building material components
- Maintained departmental inventory accuracy and product organization across a high volume retail environment
- Demonstrated consistent reliability and work ethic through 6+ years of continuous employment
- Managed multiple priorities simultaneously while maintaining high customer satisfaction standards
Automotive Technician Trainee - Lincoln Tech - Union, NJ
(2018-07 - 2019-08)
- Performed diagnostics and systematic troubleshooting on mechanical and electrical systems
- Interpreted technical manuals and wiring diagrams to guide repair procedures
- Documented repair procedures and service findings accurately
