Mark J. Robinson

Hospitality and vacation-rental operator who has owned P&L, staffing, guest experience, and property upkeep for a lakefront lodging business. Focused on occupancy, cost control, vendor and insurance relationships, and evolving properties into repeat-guest businesses.

Seeking

Management or portfolio operations roles in short-term rentals and lodging.

General Manager - Holiday Lodge on Canyon Lake - Canyon Lake, TX

(2002-10 - 2024-11)

• Directed all aspects of multi-unit property operations including leasing, front-desk/guest services, housekeeping, maintenance, and capital planning for a lakefront lodging asset.
• Increased property revenue performance by more than 500% and improved retention by over 20% through targeted marketing, operational improvements, and enhanced guest experience.
• Planned and executed full renovations of all units and exterior facilities while keeping the property operational; managed budgets, contractors, materials, and timelines.
• Applied practical construction and trade knowledge to identify cost-saving opportunities, ensure durable finishes, and maintain high property standards.
• Owned budgeting, forecasting, labor scheduling, and financial performance; maintained tight expense controls and consistent profitability.
• Managed multi-channel distribution and marketing (OTAs, direct booking, photography, video, social media, and email) to drive occupancy and revenue.
• Created and enforced standard operating procedures covering guest/tenant relations, quality assurance, maintenance response, and service recovery.
• Successfully prepared and sold the business and real estate assets in 2024.

Operator - Insurance Claims Services - San Antonio, TX

(1999-01 - 2010-12)

• Built and led a multi-person operations team of licensed examiners serving self-insured public and private clients.
• Directed client relationships, business development, and end-to-end operational workflows with a focus on quality, consistency, and timely resolution.
• Prepared and presented business proposals; managed complex claims adjudication and settlement processes.
• Developed strong practical understanding of property damage assessment, risk, and insurance coordination — highly relevant to multifamily and commercial property management.

Branch Manager - F. A. Richard & Associates - Corpus Christi, TX

(1998-01 - 1999-12)

• Supervised licensed examiners while carrying an active caseload and business development.
• Maintained consistent claims handling and resolution standards across the branch.

Bachelor of Arts - English - University of Texas at San Antonio

Bachelor of Science - Biology - University of Texas at San Antonio