Mark Leb

With over three decades of experience in enterprise IT and telecom, I bring a proven track record of managing complex transitions, delivering Tier 3 support, and leading customer-focused technical initiatives.

Enterprise IT and telecommunications professional with over 30 years of experience leading Tier 3 support, managing complex telecom migrations, and delivering zero-downtime transitions across multi-state environments. Proven expertise in platforms like ConnectWise, ServiceNow, Kaseya VSA X, and IBM BigFix. Skilled in infrastructure design, cabling to ANSI/TIA and SCTE standards, and WAP installations per IEEE 802.11 and PoE.

Known for technical precision, customer service excellence, and clear communication with legal, HR, and technical stakeholders. Adept at navigating regulatory frameworks and supporting compliance-driven environments.

Graduate of the University of Wisconsin–Stout, Class of 1993 Bachelor of Science in Technology Education

Program emphasized instructional design, technical training, and applied engineering principles—laying the foundation for a career in enterprise IT, telecom infrastructure, and workforce development.