Mark Miramon

Motivated, hands-on HVAC technician-in-training with strong foundations in diagnostics, installation, and system performance optimization. Known for clear communication, problem-solving, and a commitment to safe, efficient, high-quality work. Dedicated to ongoing education, craftsmanship, and delivering trustworthy service to residential and commercial clients.

Campaign Outreach & Data Specialist at FLS Connect (2025-01 – Present)

• Conduct high-volume outbound outreach using CRM and dialer systems with strict accuracy and compliance.
• Collaborate with team leads to improve workflow efficiency, call quality, and daily performance metrics.

Escrow & Insurance Specialist at Mr. Cooper Mortgages (2023-01 – 2024-12)

• Audited mortgage accounts for accuracy and regulatory compliance.
• Educated clients on escrow processes, reducing insurance premiums and property taxes.

HVAC Apprentice at Sun City Air Conditioning (2022-01 – 2023-12)

• Installed residential and commercial HVAC systems, including ductwork, piping, and equipment setup.
• Performed pressure testing, leak detection, and basic system diagnostics.
• Read schematics, documented service calls, and assisted senior techs with troubleshooting.

HVAC Program in HVAC – Vista College (2021-01 – 2022-12)

– University of Texas at El Paso (UTEP) (2008-01 – 2012-12)

Business – El Paso Community College (EPCC)

High School Diploma – Franklin High School (2004-01 – 2008-12)