Mark Ross

Dependable and personable retiree seeking a part-time customer service role where strong communication skills and a lifetime of professional experience can contribute to positive customer interactions. Known for patience, reliability, and a calm, solution-oriented approach to resolving concerns. Brings a strong work ethic, attention to detail, and the ability to quickly build rapport with diverse customers.

Comfortable using modern communication tools and eager to support team goals while maintaining a flexible schedule. Resigned sales position with FARO Technologies in June 2024.

Remote inside sales specialist - technology sales at FARO Technologies (2021-08 – 2024-06)

Remote inside sales specialist for a company that manufactures 3d laser scanners used in architectural, engineering, construction verticals. Reason for leaving was due to relocation to Brazil.

• Contact both cold and warm leads of Senior Design Consultants, BIM Managers, Construction Engineers to educate them on FARO solutions that are commonly associated with as-built construction pain points
• Fact finding that leads to demo bookings and pipeline generation
• Provide in-depth information to Account Managers to help close/win the sale
• Contributed to almost $15,000,000.00 in accumulated sales of hardware and software
• SDR of the Year for AEC, 2023 and runner-up in 2022
• Base salary plus commission and bonus multipliers

Sales specialist - combination lock sales at Keyless Co. LLC (2019-06 – 2021-08)

Sales specialist for a company that manufactures custom mechanical combination locks for lockers and storage areas.

• Cold calling Operations/Maintenance directors, Procurement/CFO's, and Architectural Firms to educate them on Keyless products
• Provide sample products and bids on new constructions or renovations
• Averaged 270 phone calls and emails weekly
• Base salary plus commission
• Sold $135,000 of products for a project with Los Angeles Country Club

SaaS b2b sales - software sales at Apptricity Corporation (2018-10 – 2019-06)

SaaS b2b sales that specialize in asset tracking and expense management solutions.

• Cold calling, taking live call ins and monitor chat sessions for lead generation
• Move the communication up to c-level decision makers for live demos
• Nurture the lead to final decision and secure the sale
• Averaged more than 200 phone calls weekly
• Base salary plus commission

Sales producer - insurance sales at Allstate (2014-03 – 2018-10)

Sales producer with local agency in Irving.

• Generate quotes and make sales presentations to clients
• Monitor and follow-up with prospect and secure the sale
• Average 300 calls weekly using an auto-dialer
• Base salary plus commission

Business development at Total Med Solutions (2013-02 – 2014-03)

Active telemarketing position in Dallas specializing weight loss and hormone treatments.

• Establish contact with warm lead prospects and provide brief introduction of company
• Schedule a definitive appointment for prospect to come into the clinic and do exam
• Base salary plus bonus based on verified paid appointments

Military veteran at U.S. Military (1986-10 – 1999-08)

U.S. military veteran with honorable discharge. Protected Veteran Status.

English teacher at Independent (2006-04 – 2011-12)