Senior QA Analyst Lead | QA Engineer | Automation Engineer | Java Developer at American Airlines (2011-11 – 2026-08)
- Developed and maintained Playwright TypeScript automation suite, enabling efficient end-to-end testing of booking flows.
- Automated API and web service test cases using ReadyAPI across multiple airline applications.
- Led QA efforts for high-revenue Choice Seats program, ensuring high system reliability and minimal downtime.
- Designed and executed end-to-end test strategies across integrated systems to enhance overall functionality.
- Revamped production validation testing process, streamlining test creation from eight hours to 15 minutes.
- Performed defect analysis and contributed to root cause resolution, enhancing overall production stability.
- Validated releases in production and pre-production environments to ensure deployment readiness.
- Collaborated with developers and product teams to define test scenarios and establish acceptance criteria.
QA Lead at Pegasus Solutions (2005-02 – 2011-11)
- Led QA efforts for multi-million-dollar commission processing application to ensure reliability.
- Executed manual and automated test cases using QTP to ensure comprehensive testing coverage and application reliability.
- Built and maintained parameterized test libraries in Quality Center to enhance testing efficiency.
- Performed end-to-end validation of complex financial data workflows to guarantee accuracy.
- Supported production issues as Tier III support, troubleshooting defects and validating fixes.
- Identified and implemented performance improvements, reducing file load time from 24 hours to under 3 minutes, significantly enhancing user experience.
- Developed test documentation, training materials, and process guides to enhance QA team capabilities.
- Participated in requirements gathering, translating business needs into effective test scenarios.
Quality Assurance Analyst at MATRIX Resources (2004-07 – 2005-02)
- Executed manual test cases for hospitality applications, ensuring optimal functionality and performance.
- Identified defects in client-facing systems and validated fixes, ensuring timely resolution of issues.
Quality Assurance Analyst at Assist Technologies (2004-04 – 2004-07)
Completed contract position at Pegasus Solutions, enhancing quality assurance processes.
- Tested pharmaceutical clinical survey applications with adherence to regulatory standards (21 CFR Part 11)
- Developed and executed detailed manual test plans, ensuring compliance with regulatory documentation
- Identified critical defects through exploratory testing, enhancing application stability early in lifecycle
- Evaluated automation tools, contributing to improved QA processes and overall team efficiency
