General Operations Manager at Handz On Inc (2026-04 – 2026-08)
- Oversaw daily operations, ensured accurate estimates and accurate part orders
- Handled Client concerns and complaints
- Ensured compliance to all safety regulations and procedures
- Hired and Fired personnel as needed
- Coached and trained personnel as needed
- Ensured proper maintenance and equipment operation throughout the facility
- Processed any incoming invoices and ensured timely payments to our vendors
- Handled daily operations and performed service advisor duties in addition to scheduling appointments
Service Advisor at Demaagd GMC Nissan (2025-09 – 2026-04)
- Ensure client experience is top priority
- Maintaining consistent growth and driven to achieve sales goals and customer satisfaction matrix standards
- Schedule appointment in person and over the phone
- Highly experienced with proper phone etiquette and de-escalation
Senior Service Advisor at AutoLab of Jenison (2024-03 – 2025-09)
- Ensure client experience is top priority
- Maintaining consistent growth and driven to achieve sales goals and customer satisfaction matrix standards
- Schedule appointment in person and over the phone
- Highly experienced with proper phone etiquette and de-escalation
- Maintained accurate stock counts and supply of needed parts for service work
Service Advisor at Sharpe BMW Mini (2023-01 – 2024-01)
- worked with clients and increased customer confidence, established and consistently delivered a very positive customer experience daily
- In my time here I generated excitement around the product and ensure high quality standards along with proper communication with clients during the repair process
Service Advisor at Sparta Chevrolet (2022-11 – 2023-01)
- Answered phones and scheduled appointments for service
- Helped clients in person or over the phone
- ensured all clients were kept informed of their vehicle movements through the repair process
Service Advisor at Berger Chevrolet (2022-08 – 2022-11)
- Established a client base among many advisors
- Created and curated a positive relationship for each client
- Ensured clients were communicated to throughout their repair process
Service Advisor at Ed Koehn Ford of Wayland Inc. (2022-01 – 2022-06)
- Scheduled appointments for service
- ensured routine maintenance for clients was performed in a timely manner
- maintained client expectations and improved customer satisfaction
Senior Service Advisor at Boshear's Ford Sales Inc (2019-09 – 2021-12)
- scheduled appointments for service work
- Created a work flow process for COVID requirements to ensure public and personal safety
- De-escalated client conflicts to amicable solutions, and provided positive results for client retention
