Mark Villarreal

A Retail-Leader and Specialist with experience in leading new customer focus endeavors with a proven record of exceeding expectations. Skilled at building new roads to better help customer/coworker relations. Seeking work in a positive customer focus environment to help lead a team with my experiences from past retail endeavors.

Appliance-Cabinet-Millwork Supervisor at Lowes (2023-12 – Present)

• Assisting customers in solving problems.
• Resolves customer care issues in a timely manner.
• Working with Associates to meet and beat goals set up by corporate.

Kitchen Leader at Ikea (2022-09 – 2023-12)

• Lead WaitWhile program to better assist customer experience which lowered wait times and improved customer happiness.
• Ambassador for Ikea Customer Survey for Kitchen team, helped coach team to increase customer satisfaction rate from 67.5% to 83.7% over a 6 month period.

Assistant Manager at Family Dollar (2020-03 – 2022-10)

• Brought on to open a new location and hire and train new team members and set a clear path for the first year of operation.
• Exceeded monthly goals by 18-25% on average for the first two years.

Emerging Manager at Walgreens (2018-08 – 2020-02)

• Took charge in introducing online order experience to home stores allowing a new pillar of revenue to help meet annual goals.