Marli Henry

I specialize in designing operational systems that improve the customer journey across every touchpoint, ensuring that service delivery is seamless regardless of the industry or product. Senior dynamic operations executive with 14+ years of leadership experience in high-volume service organizations. Experienced in overseeing multimillion dollar budgets, vendor partnerships, facilities coordination, regulatory compliance, and customer experience initiatives.

Proven ability to lead fast-paced operational environments while integrating marketing strategy, community engagement, and customer experience initiatives. Skilled in managing multi-site operations, large interdisciplinary teams, and complex logistical environments that require operational precision and innovative thinking. Brings a strong background in marketing, event management, and service design with a passion for people-centered leadership.

Known for building high-performing teams, improving service delivery across customer touchpoints, and implementing operational strategies that enhance both organizational performance and customer satisfaction.

Director of Operations - Rolling Hills Clinic-Paskenta Band Of Nomlaki Indians

(2024-01)

• Lead operational management across multiple facilities, coordinating clinical and administrative teams to ensure efficient service delivery.
• Oversee operational budgets, exceeding $40M, and resource allocation supporting organizational growth and sustainability.
• Implement operational improvements that enhance service quality, patient experience, and staff engagement.
• Coordinate vendor partnerships, facilities operations, and infrastructure improvements across locations.
• Collaborate with executive leadership to implement strategic initiatives that improve organizational performance and operational reliability.

Operations Director - Puyallup Tribal Health Authority

(2011-01 - 2023-12)

Oversaw operational initiaves across a large tribal healthcare organization with complex service delivery needs.

• Led large interdisciplinary teams supporting clinical operations, service experience, and community programs.
• Implemented systems to improve operational efficiency, workflow coordination, and service quality.
• Managed vendor relationships, external partnerships, and organizational initiatives that strengthened community engagement.
• Played a key role in organizational leadership during periods of growth and operational expansion.

Patient Experience Director - Puyallup Tribal Health Authority

(2011-01 - 2023-12)

Community Engagement and Events Manager - Puyallup Tribal Health Authority

(2011-01 - 2023-12)

Master Degree - ARIZONA STATE UNIVERSITY (2019-01 - 2021-12)

Bachelor Degree - ARIZONA STATE UNIVERSITY (2015-01 - 2017-12)