Recovery specialist - Enterprise Mobility - Fayetteville, NC
(2023-01)
Hours per week: 40
- Account Recovery, Collections Management, Debt Collection, Payment Negotiation
- Skip Tracing, Account Reconciliation, Delinquent Account Management, Customer Account Resolution
- Financial Record Review, Payment Plan Administration, Claims Recovery, Compliance with Federal and State Regulations
- Documentation and Record Keeping, Case Management, Conflict Resolution, Negotiation
- Microsoft Office Suite, CRM and Collections Software, Written and Verbal Communication, Confidential Information Handling
CSR - Farm Bureau Mutual Insurance - Fayetteville, NC
(2018-01 - 2023-01)
Hours per week: 40
- Insurance policy knowledge, Auto claims processing, Claims investigation, Claims documentation
- Policy review and verification, Risk assessment, Coverage explanation, Insurance regulations compliance
- Customer relationship management, Conflict resolution, Active listening, Complaint resolution, Professional communication, Client support
- Data entry, Documentation management, Record keeping
- Microsoft Office (Word, Excel, Outlook), CRM software, Accurate file management
- Critical thinking, Attention to detail, Time management, Multitasking, Decision-making, Organization
Assistant manager - Cato - Spring Lake, NC
(2015-09 - 2018-03)
Hours per week: 40
- Team leadership, Staff supervision, Employee training and onboarding, Coaching and mentoring, Scheduling and shift management
- Performance management, Delegation, Conflict resolution
- Customer service excellence, Sales strategy, Upselling and cross-selling
- Building customer relationships, Complaint resolution, Achieving sales targets, Client retention
- Store opening and closing procedures, Daily store operations, Visual merchandising
- Merchandising standards, Inventory management, Stock replenishment, Inventory audits and cycle counts, Loss prevention, Store presentation and cleanliness
- Cash handling and reconciliation, Point-of-sale (POS) systems, End-of-day reporting, Budget awareness, Sales reporting, Microsoft Office (Word, Excel, Outlook)
- Strong communication, Team collaboration, Time management, Organization, Problem-solving, Decision-making, Attention to detail, Adaptability, Multitasking, Reliability
Sales Associate - Cracker Barrel - Fayetteville, NC
(2014-09 - 2016-09)
Hours per week: 30
- Customer relationship building
- Conflict resolution
- Active listening
- Complaint handling
- Upselling and cross-selling
- Product knowledge
- Merchandising
- Visual merchandising
- Meeting sales goals
- Cash register (POS) operation
- Cash handling and balancing
- Credit/debit transactions
- Returns and exchanges
- Accurate transaction processing
- Stocking shelves
- Inventory counts
- Restocking merchandise
- Receiving shipments
- Multitasking
- Attention to detail
- Problem-solving
- Reliability
- Adaptability
- Fast learner
- Dependability
- Store opening and closing procedures
- Maintaining store cleanliness
- Loss prevention awareness
- Safety compliance
- Order fulfillment
- Packing and labeling
- Point-of-sale (POS) systems
- Basic computer skills
- Microsoft Office (Word, Excel)
