Marlon Jackson

IT Professional with experience in technology and skilled in hardware, engineering, networking, and application support. Certified in MDAA and ITIL, with expertise in IT helpdesk support, IT operations analysis, copper/fiber cabling, server installation, patch panel management, and data center operations. Known for quickly resolving technical issues, strong problem-solving skills, and collaboration within cross-functional teams to ensure efficient IT operations.

IT Analyst at Dr. Nolyn Johnson LLC (2026-09 – Present)

• Monitored IT systems and reviewed alerts for potential issues
• Analyzed and tracked incident tickets to identify recurring problems
• Generated weekly/monthly performance and incident reports (Excel)
• Documented IT processes and updated internal knowledge base
• Collaborated with technical teams to resolve operational issues
• Assisted with system upgrades, testing, and deployments
• Maintained user access records and supported account audits

Fiber Technician at NSS Enterprises (2026-02)

• Assisted with installation, termination, and testing of fiber optic cables
• Performed fiber splicing and basic troubleshooting under supervision
• Conducted OTDR and power meter testing to verify signal strength and continuity
• Installed and routed fiber and copper cabling in data centers and commercial sites
• Labeled, organized, and managed structured cabling systems
• Supported network equipment installation (switches, patch panels, racks)
• Supported fiber network deployments for data center and enterprise environments
• Assisted in diagnosing and resolving connectivity and signal loss issues

Administrative/Operations Assistant at Gestalt Community Schools (2023-07 – 2025-05)

• Managed communication platforms using project management and office productivity software
• Assisted with IT asset inventory, and helped to ensure smooth day to day IT operations
• Utilized Microsoft Office suite for data entry, report generation, and administrative tasks
• Collected and monitored student progress data regularly, using results to adjust instruction and collaborate with teachers on effective intervention strategies
• Assisted with various day-to-day tasks including front office support, scheduling, and internal communications to ensure smooth school functioning
• Provided classroom coverage and administrative support, ensuring consistency and fidelity in daily operations and maintaining an exemplary learning environment
• Assisted in the coordination and execution of standardized testing procedures, ensuring compliance with testing protocols and minimizing disruptions
• Managed inventory and distribution of school-issued devices, including laptops and tablets, maintaining accurate records and ensuring timely repairs and replacements
• Maintained detailed documentation on student performance and intervention outcomes, contributing to RTI (Response to Intervention) meetings and decision-making processes

IT Assistant at Cybersecurity Institute at Lab Four (2025-12)

• Deployed Windows 10 and migrate user data
• Installed Windows assessment and deployment kit
• Customized desktop settings
• Engineering Problem-Solving and Technical Analysis
• Collected user settings with scanned state
• Process Improvement and Workflow efficiency
• Verified migrated user settings
• System troubleshooting & root-cause analysis

Data Center Technician at Total Deployment Solutions (2025-08)

• Engineering documentation & standards compliance
• Use of testing tools (multimeter, cable tester, certifier)
• Ticketing & change management (e.g., ITIL practices)
• Copper & fiber cabling installation, termination & labeling
• Hardware diagnostics & break/fix support

IT Certification Training – Lab Four Professional Development Center (2025)

Bachelor in Mass Communications – Tennessee State University (2018 – 2022)