Car Sales Consultant - Winner Subaru Volkswagen - Dover, DE
(2025-08)
- Gained comprehensive knowledge of Subaru and Volkswagen product lines, financing options, and dealership procedures.
- Supported senior consultants in daily sales operations while learning effective customer engagement and closing techniques.
- Assisted customers with vehicle selection, test drives, and purchase documentation to ensure a seamless sales experience.
- Contributed to dealership sales goals by proactively following up with leads and maintaining accurate CRM records.
- Established strong customer rapport through professionalism, transparency, and product expertise to promote satisfaction and repeat business.
Operations Manager - Avis Budget Group - Philadelphia, PA
(2024-08 - 2025-08)
- Lead and supervise the frontline team including rental agents, service agents, and drivers.
- Ensure exceptional customer service and resolve escalated customer issues efficiently.
- Manage vehicle inventory – oversee vehicle check-ins/outs, fleet maintenance, cleaning, and quality assurance.
- Optimize rental operations to meet location performance goals including revenue targets, utilization rates, and customer satisfaction scores.
- Monitor and manage operational expenses to align with budgetary guidelines.
- Collaborate with other departments (maintenance, logistics, fleet management) to ensure vehicle availability and condition.
- Analyze operational data to identify trends and areas for improvement.
- Ensure compliance with safety protocols, company policies, and local/state regulations.
- Train, coach, and develop staff to maintain a motivated and high-performing team.
Financial Aid Counselor - Delaware State University - Dover, DE
(2022-03 - 2024-07)
- Analyzed current financial aid processes and implemented continuous improvement practices to increase proficiency and productivity
- Collaborated with executive leadership to assist in enrollment management initiatives of recruitment, retention, and graduation metrics
- Negotiated and finalize student financial plans consistent with financial planning policies, procedures, and federal/state regulations for awarding aid
- Counseled new and current students to review ledgers, satisfactory academic progress reports, award letters, financial aid reimbursements, and exit loan counseling
Management Assistant - Enterprise Holdings, Inc. - Dover, DE
(2020-05 - 2022-03)
- Enhanced branch growth by increasing income per car revenue by 31%
- Exceeded regional goals by earning a 3-month rolling average SQI-customer service score of 99%
- Conducted bi-weekly audits for customer service surveys
- Compiled weekly reports vehicle maintenance invoices, cost control and revenue updates
Management Trainee - Enterprise Holdings, Inc. - Dover, DE
(2019-05 - 2020-05)
- Participated in development workshops focused on professional growth, team building and business leadership
- Assisted with rental car and vehicle maintenance needs
- Attained a 90% SQI-customer service score for satellite branch
- Scouted business partnerships at local dealerships and auto repair shops
