Marlon Roseborough

CompTIAA+ certified IT specialist with a strong foundation in hardware, software, and customer support. Skilled in troubleshooting, system configuration, and technical communication with a focus on delivering reliable solutions. Quick to learn new technologies and comfortable working in fast paced environments. Seeking an opportunity to apply hands on technical skills, strengthen problem solving abilities, and support team goals through consistent performance and a positive work ethic.

Student - Per Scholas

(2025-11 - 2026-03)

• Assisted in diagnosing and resolving hardware and software issues by using structured troubleshooting methods, which strengthened technical problem solving and customer support abilities.
• Configured and maintained Windows workstations by performing installations, system updates, and basic network setups which improved understanding of operating systems and network fundamentals.
• Practiced real world ticketing and documentation habits by using industry tools to track issues and record solutions, which reinforced communication skills and accuracy in IT workflows.
• Collaborated with peers on group projects to simulate real-world IT support environments, improving teamwork, communication, and issue resolution skills.
• Documented troubleshooting steps and solutions clearly to support knowledge sharing and reinforce best practices in technical support.

IT Support Program - Information Technology - Per Scholas