Clinical Administrative Manager
Diligent Medical administrator with an industry experience of over six years. Efficiently liaises between medical staff and patients with discretion and professionalism.
- Managed daily clinic operations, ensuring high-quality healthcare delivery and patient satisfaction.
- Supervised support staff, fostering a collaborative team environment and enhancing service efficiency.
- Oversaw personnel management, including recruitment, training, and performance evaluations.
- Ensured compliance with healthcare regulations, managing credentialing and licensing processes.
- Maintain business inventory such as checking supplies, scheduling appointments for patients etc
- Well versed with medical terminology, and HIPAA regulations.
- Excellent interpersonal skills including communication, collaboration, and negotiation capabilities
- Effective oral and written communication with medical professionals, peers, and senior management,
- Initiate, develop and execute marketing plan to increase medical i693 immigration packets with other office managers and attorneys.
Office Manager - Futures Personnel Consultants, INC.
(2021 - 2023)
- Used strong personable skills/client rapport building to create effective solutions.
- Created and implemented customer approved schematics/plan for management.
- Successfully used organizational leadership skills to meet company goals
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Coordinate or perform activities associated with shipping, receiving, distribution, transportation.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Preparing billing correspondence and maintained a database to organize accounts payable.
ACCOUNT COORDINATOR - BACARDI USA, INC. - Miami
(2013-12 - 2016)
- Maintained a close relationship with distributors, Sales Personnel and Marketing Directors through effective communication, anticipation of product needs, and timely processing of orders
- Initiated required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicated changes to the appropriate personnel/departments
- Managed Order to Cash sales processes from inception to contract finalization, up-sell services, and management of products SKU/IPC
- Tracked orders and communicated all deviations (shortages, backorders) to customers in a timely manner
- Initiated and investigated distributor complaints to process product returns and credits
- Worked closely with multiple teams and departments to coordinate production and logistics while ensuring timely product delivery within designated markets
- Maintained SOP's (Standard Operation Procedures) on processes for Company Sample Orders and Retail Orders
- Identified, communicated, and resolved order issues with material numbers, case quantities and arrival date concerns.
- Sends out Blocked Order Report and Daily BI Open Sales order / STO order reports to both teams Customer service and Bailment Team.
- Responsible for data update of weekly, monthly and annual sales reports
- Transforms "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions
- Provided excellent customer service, building relationships, referrals and repeat business
PRICING/ ORDER ENTRY COORDINATOR - BACARDI USA, INC. - Miami
(2010-07 - 2013)
- Demonstrated ability to research and resolve customer complaints in timely manner
- Verified customer account information and order data by reviewing, deleting, correcting, and/or re-entering data that may or may not have been correct in the first place (due most commonly to human error during the order writing process).
- Transmit information by clearly written and verbal communication to various levels of leadership to ensure accuracy.
- Enter and maintain master data for mass price changes in the Customer/Pricing/Sales Master Data Files in SAP to ensure customer orders can flow through the system with minimal intervention and maximum accuracy to prevent orders being held awaiting data or customers filing claims for pricing errors.
- This includes scrutinizing requests, communicating with key business partners, data entry and validation.
- Work closely with Operations and Sales Department, to ensure pricing catalog information is accurate for transmitting and received by customer and accurately through validation process.
- Become familiar with product assignments, groupings and Trade Promotion conditions that impact pricing.
- Assists with the configuration and assignments related to Customer Pricing Master Data in SAP.
- Actively supports the Team Management and Quality Improvement Process through demonstrated commitment of the concepts and tools (team building, zero defects, measurement, goal setting, process models, etc.).
- Crosstrain with customer master to serve as a backup and to understand how grouping assignments in the customer master drives pricing.
- Maintain Daily Market by either entering or validating data to ensure market quotes are loaded accurately in SAP to avoid pricing discrepancies.
VICE PRESIDENT OF OPERATIONS
(2006-09 - 2010-07)
- Coordinate Operations' meetings and events
- Oversee scheduling for independent field staff and administer highly detailed information in order to efficiently facilitate the V.P of Operations and his Directors.
- Maintain calendar of activities, meetings and other events for the Vice President of Operations and Directors; coordinate activities departments and entities.
- Reconcile programs in excel. Prepare and scan business expenses reports simultaneously with accounting through Capio system.
- Schedule, plan and coordinate departmental special functions as needed or requested.
- Assemble group transportation manifest, acquire corporate account reservations and submit information into database.
- Prepares all aspects of VP’s travel, from travel approval to preparing expense reports, trip program, and first draft of the trip report, etc. Assists in the preparation of expense reports of other employees in the VP’s office.
