Practice Manager at Dental Implants GPS (2023-03 – 2026-02)
Directed healthcare operations and practice management for daily front and back office functions
- Directed healthcare operations and practice management for daily front and back office functions, optimizing provider scheduling, streamlining workflows, and ensuring compliance with organizational policies and healthcare standards
- Led, coached, and developed clinical and administrative staff, establishing clear performance expectations and fostering a high-performing, patient-centered culture focused on accountability and service excellence
- Delivered an exceptional patient experience and patient satisfaction, serving as the primary escalation point for concerns and resolving issues through effective communication, service recovery, and relationship management
- Monitored key performance indicators (KPIs), operational metrics, and productivity data to drive continuous improvement, increase efficiency, and support strategic decision-making
Benefits/Leave of Absence Lead Coordinator at The Oncology Institute of Hope and Innovation (2022-02 – 2023-03)
Managed employee benefits programs and leave of absence administration
- Managed employee benefits programs including medical, dental, vision, retirement, and disability plans, ensuring compliance with federal and California regulations
- Administered leave of absence programs including FMLA, CFRA, ADA accommodations, pregnancy disability leave, and workers' compensation
- Served as the primary contact for benefits and leave inquiries, guiding employees and physicians through eligibility, documentation, and return-to-work processes
- Coordinated open enrollment, benefits communications, and vendor partnerships to ensure accurate plan administration and employee participation
- Maintained HRIS benefits and leave records while partnering with payroll and third-party administrators to ensure accurate deductions and regulatory compliance
Human Resources Lead Coordinator at The Oncology Institute of Hope and Innovation (2016-08 – 2022-02)
Managed employee relations, investigations, performance management, and payroll administration
- Managed employee relations, investigations, and performance management, ensuring compliance with HIPAA, California labor laws, and healthcare regulations
- Implemented and optimized HRIS systems and onboarding processes, improving data accuracy and streamlining the employee lifecycle
- Oversaw employee offboarding, including exit interviews, final payroll coordination, benefits termination, and compliance documentation, while analyzing exit trends to improve retention and workplace culture
- Developed employee engagement and retention initiatives to support oncology care teams and strengthen workplace culture
- Oversaw end-to-end payroll administration, ensuring accurate processing, resolving discrepancies, and maintaining compliance with California wage and hour laws
Operations Manager at The Oncology Institute of Hope and Innovation (2009-02 – 2016-08)
Directed daily clinic operations and managed clinical and administrative staff
- Directed daily clinic operations by supervising clinical and administrative staff, delegating tasks, and ensuring compliance with state and federal regulations
- Conducted recruitment, onboarding, and training of new hires to build high-performing, patient-focused teams
- Developed and implemented operational strategies, protocols, and workflows to improve productivity and achieve organizational goals
- Managed clinic budget, payroll approvals, and resource allocation while maintaining cost efficiency and service quality
- Delivered exceptional patient experiences by serving as a liaison between patients, families, and care teams, and conducting performance evaluations to support staff development
