Marques Marchand

Dedicated and highly skilled professional with expertise in hospitality, residential management, and publishing. A Certified Hotel Concierge (CHC) with a strong background in luxury service through the True Waldorf Service Personal Concierge Program. Experienced in property management as a California Certified Residential Manager (CCRM) and an accomplished author with multiple published works.

Passionate about delivering exceptional service and community engagement through volunteering and professional memberships.

Lead Concierge - The Jay, Autograph Collection - San Francisco

(2025-04)

• Develop Concierge Program for The Jay Hotel
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
• Answer, record, and process all guest calls, messages, requests, questions, or concerns

Live in Resident Manager - Mission Rock Property Management - San Francisco

(2020-04)

• Complete all assigned work orders in a timely manner and communicate with all tenants and building guests professionally
• Reports any maintenance concerns to management as quickly as possible and work with management until work is completed and work order is closed out
• Perform inspections, cleaning and maintenance of units vacated by clients to ensure suitability for re-leasing as needed
• Daily checks for vacant units, including running all faucets, showers and flushing toilets are required
• Perform all other related duties assigned by Director of Operations, Property Manager(s) and other maintenance staff

Luxury Hotel Lobby Concierge - Hilton Worldwide & Waldorf Astoria - Portland Hilton | Key West Waldorf Astoria Casa Marina | San Francisco Hilton Financial District

(2014-04 - 2020-04)

Responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards.

AA - Travel Hospitality Management - Everest College (2005 - 2007)

BFA - Creative Writing - Portland State University (2007 - 2009)