Marquis Sawyer

Dedicated Case Manager and emerging HR professional with hands-on experience in youth services, employee support, documentation compliance, and behavioral intervention within structured program environments. Skilled in conflict resolution, case documentation, staff collaboration, and supporting individuals through development and rehabilitation processes. Experienced in working within structured systems requiring confidentiality, policy adherence, and consistent communication with multidisciplinary teams.

Demonstrates strong leadership potential, emotional intelligence, and the ability to manage high-pressure environments while maintaining professionalism and compliance standards. Seeking promotion into an HR role with Rite of Passage to leverage case management experience, organizational skills, and people-centered approach to support recruitment, employee relations, onboarding, compliance, and workforce development.

Case Manager at Rite of Passage (2025-01 – Present)

• Manage assigned caseload of youth participants in a structured residential/program setting
• Maintain accurate and timely case notes, reports, and documentation in compliance with program policies
• Collaborate with supervisors, counselors, educators, and support staff to ensure individualized development plans are followed
• Support behavioral intervention strategies and de-escalation techniques during incidents
• Monitor progress toward program goals including education, behavior, and life skills development
• Participate in team meetings to review case progress and adjust support strategies
• Ensure confidentiality and adherence to organizational and regulatory standards
• Serve as a consistent point of contact for youth accountability, structure, and guidance

Area Manager (Operations Experience) at Amazon Air (2023-01 – 2025-12)

• Managed high-volume warehouse operations ensuring productivity, safety, and performance standards
• Supervised hourly associates and coordinated daily workflow assignments
• Conducted performance coaching, corrective action discussions, and employee support
• Monitored KPIs including productivity, quality, and attendance compliance
• Partnered with HR and leadership teams to address workforce issues and staffing needs

Process Assistant at Amazon (2021-01 – 2022-12)

Process Assistant – Job Description Amazon – Fulfillment / Air Operations / Logistics

• Supported daily warehouse and fulfillment operations by overseeing workflow efficiency, labor allocation, and task prioritization across assigned departments
• Monitored operational performance metrics (safety, quality, productivity, and attendance) to ensure site goals and KPIs were consistently met
• Assisted Area Managers and Operations Managers in coordinating shift activities, resolving bottlenecks, and maintaining smooth production flow
• Provided real-time coaching and direction to associates to ensure adherence to standard work procedures and safety protocols
• Conducted quality checks and audits to reduce errors in order processing, packaging, and shipment accuracy
• Responded to operational escalations by troubleshooting issues quickly and implementing corrective actions to minimize downtime
• Trained and supported new hires on warehouse systems, equipment usage, and operational expectations
• Ensured compliance with safety standards and contributed to a safe working environment through hazard reporting and enforcement of policies
• Utilized warehouse management systems (WMS) and scanning technology to track inventory movement and production performance
• Collaborated with cross-functional teams to support continuous improvement initiatives and process optimization projects

Behavioral Technician (2022-01 – 2023-12)

Part Time

• Implemented individualized behavior intervention plans (BIPs), recognizing that small, consistent interventions contribute to long-term behavioral and emotional development outcomes
• Utilized proactive de-escalation techniques to address minor behavioral triggers early, preventing escalation and promoting stable client environments
• Documented client behaviors and responses with precision, ensuring that small behavioral patterns were tracked to inform larger treatment adjustments
• Reinforced positive behaviors through structured feedback and reward systems, supporting gradual but sustained behavioral change over time
• Collaborated with clinical and case management teams to align daily interventions with long-term treatment goals and rehabilitation outcomes
• Maintained a trauma-informed approach, understanding how small environmental or relational factors can significantly influence client behavior trajectories
• Supported clients through consistent daily routines, emphasizing how minor structure and repetition build long-term self-regulation skills
• Monitored behavioral trends and reported subtle changes to supervisors to adjust care plans before issues became critical
• Applied crisis prevention strategies, recognizing that early intervention in small behavioral shifts can prevent major incidents
• Encouraged skill-building in communication, coping, and emotional regulation as incremental steps toward independence and stability

Bachelor of Arts in Interdisciplinary Social Science – University of South Florida

High School Diploma – Armwood High School