Marquita McIntyre

Customer-focused professional with over 10 years of experience delivering high-quality service in fast-paced environments. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining a positive brand image. Proven ability to multitask, communicate effectively, and build strong customer relationships while meeting performance goals.

Cashier at Terribles Herbst (2026-07 – Present)

As a Cashier at Terribles Herbst I am responsible for providing fast, friendly customer service while accurately handling transactions in a convenience store and gas station environment.

• Greet Customers and provide a welcoming experience
• Operate cash register and process payments
• Accurately handle cash, give change, and balance register at the end of the shift
• Assist customers with purchases, questions, and product location
• Stock shelves, coolers, and maintain product displays
• Keep store clean, organized, and safe
• Check IDs for age-restricted purchases
• Follow Company policies, including loss prevention and safety procedures
• Assist with food service items

Tax Examiner Clerk (GS5) at Department of Treasury (2024-01 – Present)

As a Tax Examiner Technician (GS5) I performed entry-level administrative and technical work reviewing taxpayer accounts, processing tax returns, ensuring compliance with federal tax laws.

• Examine and process individual and business tax returns for accuracy and completeness
• Review taxpayer accounts and identify discrepancies or missing information
• Input and update data in IRS systems with a high level of accuracy
• Correspond with taxpayers by mail or phone to request additional information or clarify issues
• Apply standards IRS procedures, tax codes and guidelines to resolve routine cases
• Adjust accounts, issue notices, or refer complex cases to higher level examiners
• Maintain confidentiality of sensitive taxpayer information
• Meet productivity, quality, and timeliness standard

Dispatcher at Fire Department of Philadelphia (2022-11 – 2023-02)

As a Dispatcher for the fire Department, I answered 911 calls and incoming calls from the public for firefighting, medical and other services. I determined the seriousness of such calls by extracting pertinent information from distressed callers, entered proper situation codes and typed pertinent information into a computer.

• Answered 911 and non-emergency calls related to fires, medical emergencies, and hazardous incidents
• Gathered critical information quickly and accurately
• Dispatched appropriate fire, rescue, and EMS units using computer-aided dispatch (CAD) systems
• Monitored radio communications and maintained constant contact with emergency crews in the field
• Provided pre-arrival instructions to callers (CPR guidance, evacuation instructions) when necessary
• Prioritize multiple incidents and make quick decisions in high-pressure situations

High School Diploma – Bok Technical High School (2002 – 2006)