Front Office Associate II at Carolina Family Health Ctr (2024-12 – Present)
- Manage high-volume patient check-in/out and provide excellent customer service.
- Direct call center operations to schedule appointments and route messages to medical staff.
- Register new patients and verify Medicaid, Medicare, and private insurance eligibility.
- Process billing information accurately and timely in strict compliance with HIPAA regulations.
- Collect payments, balance daily logs, and generate daily administrative reports.
Health Care Technician at Longleaf Neuro-Med Treatment (2015-03 – 2024-07)
- Monitored resident safety under RN supervision in a neuro-medical facility.
- Assisted residents with activities of daily living (ADLs), including bathing, grooming, and mobility.
- Responded to emergencies, offered emotional support, and monitored vital signs.
- Documented patient behavioral shifts, health updates, and daily care activities.
Med-Tech / SIC at Spring Arbor-Wilson (2013-08 – 2015-02)
- Administered and documented medications punctually according to physician orders.
- Managed inventory and refilled resident prescriptions on schedule to ensure continuity of care.
- Communicated with physicians and medical staff regarding treatments and therapies.
- Provided ADL care, managed safety protocols, and responded to emergency calls.
Med-Tech / CNA / SIC at Wilson Assisted Living (2010-08 – 2013-08)
- Administered scheduled medications safely and accurately under physician guidelines.
- Collaborated with healthcare professionals to coordinate care plans and treatment updates.
- Delivered direct patient care and ADL assistance with a focus on dignity and safety.
Case Manager at CAB Health & Recovery (2007-01 – 2009-02)
- Conducted intake assessments to create individualized, short-term recovery plans.
- Matched clients with available transitional housing and sober living environments.
- Referred clients to specialized substance abuse programs, therapy, and support groups.
- Completed administrative tasks and advocated for clients with community service providers.
