2018 – 7/2020
Customer Service | HEB | Cypress, TX
- Assisted customers in locating merchandise
- Provided excellent customer service to all customers, including greeting them warmly and responding to inquiries in a timely manner
- Resolved customer complaints and disputes in an efficient and professional manner
- Trained new employees on customer service best practices
- Performed additional duties as assigned by the supervisor
7/2020– 8/2021
Teacher | Primrose of Crystal Falls | Cypress, TX
- Provided support to the daycare teacher in planning daily activities for toddlers and infants and building safe and inclusive learning environments
- Monitored students during arrival, dismissal, lunch, and recess, which included evaluating student behavior and providing guidance to ensure child safety
12/2021– 7/2022
Teacher | Creative World School | Cypress, TX
- Planned, implemented, and coordinated play-based learning activities for infants and toddlers to facilitate interest in education and foster positive development and cognitive growth
- Communicated with parents to discuss child behavior, learning needs, and social skills
- Provided conflict resolutions for behavioral issues using positive reinforcement approaches and empathetic communication
- Managed two teacher’s assistants, evaluate performance, assign responsibilities, and provide coaching and mentorship to improve classroom management skills
