Martell Ramos

Daily store operations, POS, cashiering, training/hiring/onboarding and schedules. Inventory, shipping/receiving, daily store recovery, stocking, merchandising/Planograms. Opening/closing of store, KPI's, daily/weekly/monthly reporting, BOPIS, Customer experience manager, conflict resolutions, weekly ad campaigns, event planning, payroll.

Front End Manager - Bristol Farms - La Cumbre Plaza, Santa Barbara, Ca

(2021-01 - 2025-12)

• Daily store operations, POS, cashiering, training/hiring/onboarding and schedules.
• Inventory, shipping/receiving, daily store recovery, stocking, merchandising/Planograms.
• Opening/closing of store, KPI's, daily/weekly/monthly reporting, BOPIS, Customer experience manager, conflict resolutions, weekly ad campaigns, event planning, payroll.
• Leadership, managing staffing coverage, sales coaching/training, exceeding goals, building and developing new business and customer retention, rewards programs and surveys.
• Account management, A/R, A/P, billing, invoicing, payroll and accounting, banking/cash and credit management, check approvals
• Store preparation, stocking, facing, cleanliness, purchasing, merchandising and inventory (daily/weekly/monthly/quarterly).
• In charge of specialty and gourmet departments, including cheese island, olive island, artisan bakery items, specialty imported salami, prosciutto, fish and deli items. Home Goods, clothing and handbags, automotive and Floral/Garden depts.

Assistant Store Manager - Michaels Arts and Crafts - Westlake Village, Ca

(2017-01 - 2021-12)

• In charge of all staff, hiring, training, sales, front end, shipping/receiving/freight and truck 3 times/week.
• Store preparedness, safety, coaching, stocking, facing and a large portion of Merchandising, clothing, arts and crafts, paint, office, all seasonal items, and planograms.
• In charge of preparing cash drawers, closing store, bank deposits and credit card reports, all KPI's/surveys and reporting.
• Oversee customer service desk, BOPIS, online order fufillment.
• Customer Experience Manager.