Martha Higuera

Results-driven and organized Operations & Team Leader with over 8 years of supervisory experience managing high-performing teams of up to 120 associates, paired with a solid 10-year foundation in customer service. Proven track record in shift management, workflow optimization, inventory control, and staff training. Strong background in fast-paced floor environments requiring continuous physical movement, material handling, and safety compliance.

Eager to leverage leadership, problem-solving, and bilingual capabilities to drive operational excellence, team productivity, and customer satisfaction as a Store Supervisor at Ross Stores.

Senior Manufacturing Supervisor - Breg México - Mexicali, B.C.

(2022 - 2025)

• Directed daily floor operations for a 50-person department with 2 direct leads, consistently achieving shift production, safety, and operational targets on manual assembly lines.
• Led Tier accountability meetings to present performance metrics, KPIs, and operational results to upper management.
• Oversaw associate timecards, shift attendance records, and bi-weekly payroll processing.
• Coordinated material logistics, inventory audits, pallet movement, product rework, and box weighing/labeling for outbound shipping.

Manufacturing Supervisor - Technimark Plásticos S.A. de C.V. - Mexicali, B.C.

(2020 - 2022)

• Supervised and mentored a workforce of 120 employees and 5 area leads in a high-volume, multi-line operation.
• Monitored daily floor inventory, maintained production reports, and managed staff payroll records.
• Facilitated onboarding, orientation, technical training courses, and equipment validation workflows.
• Played an active role in cross-facility operational transfers, managing inventory staging, pallet jack operation, and floor organization.

Production Team Leader - Intuitive Surgical - Mexicali, B.C.

(2017 - 2020)

• Supervised floor personnel to consistently meet demanding operational schedules while adhering to strict quality and compliance standards.
• Conducted regular staff evaluations, resolved daily floor bottlenecks, and supported departmental payroll tracking.
• Trained new hires on operational procedures, floor safety protocols, and standard operating standards.

Customer Service Specialist & Kitchen Staff - Mariscos Los Camarones - Mexicali, B.C.

(2007 - 2017)

• Delivered high-quality, friendly customer service in a fast-paced, high-volume dining environment for 10 years.
• Resolved customer inquiries and complaints promptly, ensuring high guest satisfaction and positive dining experience.
• Maintained active physical stamina standing and moving across long shifts while multitasking between front-of-house service and food preparation.

Bachelor of Science - Manufacturing Technology Engineering - Universidad Politécnica de Baja California