Martin Arriaga Ramirez

Bilingual (English/Spanish) customer service professional with 7+ years of experience in high-volume payment/claims processing, accounts receivable, and member support in finance and childcare sectors. Excel at analyzing complex data, resolving discrepancies and inquiries, explaining detailed information clearly, and delivering empathetic, high-quality support to diverse clients. Proven ability to handle large caseloads while maintaining accuracy, compliance, and strong member satisfaction.

Passionate about supporting individuals through complex processes and seeking to leverage expertise in a Member Advocate role focused on health benefits navigation and member experience.

Payment Analyst III – Accounts Receivable at Child Development Associates (2018-05 – 2025-06)

• Processed and approved 1,000+ claims per month (doubling prior expectations) while maintaining high accuracy and full compliance with state regulations and organizational policies.
• Analyzed variations in payment data, including schedules, authorized hours, rates, invoices, and documentation; contacted providers to resolve issues and ensure timely, accurate payments.
• Delivered exceptional bilingual customer service by explaining complex payment breakdowns, resolving inquiries promptly, and supporting providers, parents, and internal teams.
• Reviewed and corrected claims processed by junior analysts, identifying errors and implementing adjustments per established procedures.
• Managed batch reports, child care attendance monitoring, billing issues, and processor holds to streamline operations and support timely reporting.
• Conducted software testing with real scenarios and assisted leadership with special projects, research, and coordination.
• Earned multiple promotions (I → II → III) through consistent high production, accuracy, strong work ethic, and effective communication.

Member Service Representative II / Merchant Teller at North Island Credit Union / California Credit Union (2013-07 – 2018-04)

• Provided high-quality member service in a fast-paced environment, handling inquiries, resolving disputes, and processing transactions accurately.
• Processed domestic and international wire transfers per OFAC guidelines, managed debit card issues, audits, and member disputes.
• Generated referrals, trained new employees, and supported managerial reporting while upholding excellent service standards.

Customer Service Representative at Various Financial Institutions (K-Mart, First Bank, San Diego Community Bank, Banco Popular, Cabrillo Credit Union) (2006-01 – 2013-12)

• Handled deposits, withdrawals, loan payments, wires, and customer documentation while conducting audits and resolving discrepancies.
• Ranked in the top 15 sellers the region of Southern California through strong relationship-building and account support.
• Promoted to Customer Service Supervisor in Kmart; trained staff, managed schedules, and ensured exceptional service delivery.

High School Diploma (GED) – Mira Loma Christian School (2012-01)