Martin Collins

As a Staffing Recruiter with a growing expertise in Information Technology, I bring a unique blend of skills to the market. My role involves managing the entire recruitment process, from developing and implementing recruiting strategies to candidate screening and interview coordination. I provide high-level administrative support by conducting research, handling information requests, and building and presenting proposals and contracts.

Staffing Recruiter at Manpower (2024-02 – Present)

Managed full-cycle recruitment process for multiple positions, including sourcing, screening, interviewing, and presenting qualified candidates to hiring managers.

• Managed full-cycle recruitment process for multiple positions, including sourcing, screening, interviewing, and presenting qualified candidates to hiring managers
• Developed and maintained strong relationships with hiring managers to understand their staffing needs and provide effective solutions
• Implemented applicant tracking system (ATS) to streamline the recruitment process and improve efficiency
• Developed creative sourcing strategies tailored for hard-to-fill positions or niche skill sets
• Conducted regular market research to stay updated on industry-specific talent pools or emerging job markets
• Trained new team members on recruitment processes, systems, and tools to ensure consistency in execution

Customer Specialist at Carmax Superstore (2022-08 – 2024-02)

Provided exceptional customer service by guiding customers through the sales process, appraisals, test drives, and financing applications.

• Providing exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
• Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
• Perform various administrative duties, including, printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
• Creating service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
• Manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders

Warehouse Operator/Logistics Technician at Attindas Hygiene Products (2022-04 – 2022-08)

Controlled heavy machinery to move materials, prepared merchandise for transport, and maintained compliance with safety procedures.

• Controlling heavy machinery to move materials around a work site
• Preparing merchandise and securing it for safe, easy transport, using radio communications to determine priorities and performing regular machine maintenance on forklifts and other tools
• Personally adhere to and enforce compliance with all safety procedures, policies, and maintain good housekeeping standards of team members. Adhere to GMP standards
• Audit orders before being loaded
• Maintain neat, clean, and orderly work area and warehouse
• Perform and assist in inventory control activities, including physical and cycle counts

Sortation Associate at Amazon.com DTR9 (2021-06 – 2022-04)

Worked in compliance with safety procedures, coordinated production and shipping schedules, and processed merchandise.

• Working in strict compliance with established safety procedures and guidelines
• Coordinating production and shipping schedules and ensuring that they are within budgetary and time constraints
• Loading fulfillment containers and transporting merchandise from the warehouse to delivery driver team
• Confirming goods and/or merchandise information and ensuring that they match that of the work order
• Examining merchandise for damage, flaws, and/or irregularities
• Labeling and stockpiling merchandise according to size, shape, and type
• Monitoring work performance and handling warehouse issues

Customer Service Representative I at National Grid (2020-12 – 2021-05)

Provided excellent customer service, updated account information, processed payments, and handled billing and emergency calls.

• Provides excellent customer service to customers
• Update customer account information
• Take customer payments
• Assist Customers with starting and stopping service
• Scheduling Field Orders in alignment with customer expectations
• Assist customers with billing issues both simple and complex
• Handle collections related concerns and assist customers with the various options available to maintain and/or reinstate their service
• Handle both Electric and Gas Related Emergency Calls

Staffing Recruiter at Manpower Syracuse (2019-04 – 2020-03)

Conducted recruiting, interviewing, and hiring activities, maintained HR records, and processed payroll.

• Conduct recruiting, interviewing, and hiring activity
• Maintain personal records in compliance with HR regulations
• Compile records from personal database
• Review and update HR information system records
• Enforce company polices, rules and regulations
• Communicate relevant information to employees and job applicants
• Conduct outside service calls to ensure quality customer service
• Use appropriate systems both manual and ATS to track sourcing information for candidate searches
• Process payroll for both candidates and clients on weekly basis
• Troubleshoot to resolve any problems or concerns of client and associates

Assistant Store Manager at Cricket Wireless (2015-10 – 2016-07)

Provided customer service, sold wireless services, managed inventory, handled cash, and supervised employees.

• Provided excellent customer service to customers
• Selling Cricket Wireless phone service and features
• Complete inventory, Cleaning and Stocking to make sure all accessories and new phones are up to date
• Performed cash handling and audits and closed registers after completion of shifts
• Updated pricing tags and phones and notified employees on new products and promotions being made
• Performed self-advertisement to bring in recurring and new customers
• Supervising and training employees

Bachelor's degree in Information Technology – University of Phoenix (2024-11)

Associate of Applied Science degree in Applied Science – Bryant & Stratton College (2017-12)