Staffing Recruiter at Manpower (2024-02 – Present)
Managed full-cycle recruitment process for multiple positions, including sourcing, screening, interviewing, and presenting qualified candidates to hiring managers.
- Managed full-cycle recruitment process for multiple positions, including sourcing, screening, interviewing, and presenting qualified candidates to hiring managers
- Developed and maintained strong relationships with hiring managers to understand their staffing needs and provide effective solutions
- Implemented applicant tracking system (ATS) to streamline the recruitment process and improve efficiency
- Developed creative sourcing strategies tailored for hard-to-fill positions or niche skill sets
- Conducted regular market research to stay updated on industry-specific talent pools or emerging job markets
- Trained new team members on recruitment processes, systems, and tools to ensure consistency in execution
Customer Specialist at Carmax Superstore (2022-08 – 2024-02)
Provided exceptional customer service by guiding customers through the sales process, appraisals, test drives, and financing applications.
- Providing exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Perform various administrative duties, including, printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Creating service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
- Manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders
Warehouse Operator/Logistics Technician at Attindas Hygiene Products (2022-04 – 2022-08)
Controlled heavy machinery to move materials, prepared merchandise for transport, and maintained compliance with safety procedures.
- Controlling heavy machinery to move materials around a work site
- Preparing merchandise and securing it for safe, easy transport, using radio communications to determine priorities and performing regular machine maintenance on forklifts and other tools
- Personally adhere to and enforce compliance with all safety procedures, policies, and maintain good housekeeping standards of team members. Adhere to GMP standards
- Audit orders before being loaded
- Maintain neat, clean, and orderly work area and warehouse
- Perform and assist in inventory control activities, including physical and cycle counts
Sortation Associate at Amazon.com DTR9 (2021-06 – 2022-04)
Worked in compliance with safety procedures, coordinated production and shipping schedules, and processed merchandise.
- Working in strict compliance with established safety procedures and guidelines
- Coordinating production and shipping schedules and ensuring that they are within budgetary and time constraints
- Loading fulfillment containers and transporting merchandise from the warehouse to delivery driver team
- Confirming goods and/or merchandise information and ensuring that they match that of the work order
- Examining merchandise for damage, flaws, and/or irregularities
- Labeling and stockpiling merchandise according to size, shape, and type
- Monitoring work performance and handling warehouse issues
Customer Service Representative I at National Grid (2020-12 – 2021-05)
Provided excellent customer service, updated account information, processed payments, and handled billing and emergency calls.
- Provides excellent customer service to customers
- Update customer account information
- Take customer payments
- Assist Customers with starting and stopping service
- Scheduling Field Orders in alignment with customer expectations
- Assist customers with billing issues both simple and complex
- Handle collections related concerns and assist customers with the various options available to maintain and/or reinstate their service
- Handle both Electric and Gas Related Emergency Calls
Staffing Recruiter at Manpower Syracuse (2019-04 – 2020-03)
Conducted recruiting, interviewing, and hiring activities, maintained HR records, and processed payroll.
- Conduct recruiting, interviewing, and hiring activity
- Maintain personal records in compliance with HR regulations
- Compile records from personal database
- Review and update HR information system records
- Enforce company polices, rules and regulations
- Communicate relevant information to employees and job applicants
- Conduct outside service calls to ensure quality customer service
- Use appropriate systems both manual and ATS to track sourcing information for candidate searches
- Process payroll for both candidates and clients on weekly basis
- Troubleshoot to resolve any problems or concerns of client and associates
Assistant Store Manager at Cricket Wireless (2015-10 – 2016-07)
Provided customer service, sold wireless services, managed inventory, handled cash, and supervised employees.
- Provided excellent customer service to customers
- Selling Cricket Wireless phone service and features
- Complete inventory, Cleaning and Stocking to make sure all accessories and new phones are up to date
- Performed cash handling and audits and closed registers after completion of shifts
- Updated pricing tags and phones and notified employees on new products and promotions being made
- Performed self-advertisement to bring in recurring and new customers
- Supervising and training employees
