Martin Cota Garcia

Results-driven IT Professional with over 15 years of hands-on experience in hardware and software technical support, operating system optimization, and IT infrastructure maintenance. Graduated with High Honors with a dual major in Cybersecurity and Computer Information Technology from Imperial Valley College. Specialized in network administration backed by official CISCO certifications, with deep technical proficiency across Windows, Linux, and macOS environments.

Proven track record of effective teamwork, rapid troubleshooting of critical infrastructure, and an active learning approach to emerging technologies.

IT Support Analyst - Kenworth (Mexico) - Mexico

(2021-01 - 2023-12)

• Infrastructure Management: Provided comprehensive hardware and software technical support, ensuring high availability and operational continuity for corporate computing equipment.
• Inventory & Data Protection: Managed tech asset inventories and executed critical data backup policies across all corporate desktop and laptop computers.
• OS Deployment: Installed, configured, and optimized enterprise operating systems, ensuring secure data migration and seamless workstation setup.

Lead Hardware & Software Technician - Freelance / Independent IT Consultant

(2013-01)

• Multi-Platform Support: Delivered advanced installation, configuration, and maintenance services for Windows operating systems (from legacy Windows 95 to Windows 11) and macOS environments for over 15 years.
• Command-Line & Automation: Highly proficient in leveraging the Windows Command Prompt, PowerShell, and Unix terminals to execute advanced operations, navigate directories, and automate system troubleshooting.
• Micro-Soldering: Skilled in handling precise electronic tools for intricate component-level board repairs and chip soldering.

Dual Major - Computer Information Technology and Cybersecurity - Imperial Valley College