Martin M.

I am excited to apply for the opportunity to join your team. With experience in property management, customer service, sales, and administrative support I have developed a well-rounded skill set that makes me an ideal candidate for this position. I take pride in building positive relationships, communicating effectively, and finding solutions that create a positive experience for both clients and team members.

I am a quick learner who thrives in fast-paced environments, embraces new challenges, and is always eager to expand my knowledge while contributing to the success of the team.

Referee - SABOA - San Antonio, TX

(2019-10)

• Demonstrated exceptional reliability and professionalism by consistently arriving early and fully prepared, ensuring games began on time and operations ran smoothly.
• Maintained constant focus and attention to detail throughout each game to make accurate, timely decisions and ensure no critical calls were missed.
• Enforced game rules with fairness, consistency, and integrity, promoting a safe, respectful, and competitive environment for players, coaches, and spectators.
• Remained calm and composed under pressure while managing fast-paced, high-intensity situations, confidently resolving conflicts and making impartial decisions despite external distractions.

Leasing Assistant - Real Property Management - San Antonio, TX

(2024-09 - 2026-06)

• Collaborated effectively with property managers, maintenance teams, and other departments to ensure clear communication, provide updates on property status, and maintain a seamless leasing process that supports resident satisfaction and occupancy goals.
• Developed a strong understanding of the importance of following established processes and maintaining attention to detail, recognizing that even small oversights can create larger challenges and impact multiple departments. Consistently ensured tasks were completed accurately and efficiently to prevent issues and support smooth daily operations.
• Conducted a high volume of inbound and outbound calls with prospective tenants to discuss available properties, answer questions about the application and leasing process, and consistently followed up with leads to convert inquiries into signed leases.
• Utilized Microsoft Outlook, Slack, AppFolio, PowerPoint, and Canva to coordinate team communication, manage daily leasing activities, and create visually appealing marketing materials, property listings, and social media content that attract prospective residents and showcase each property effectively.
• Built strong relationships with prospective residents, tenants, and clients by providing exceptional customer service, actively listening to their needs, communicating with professionalism, and creating a welcoming experience that fosters trust and confidence throughout the leasing process.
• responded quickly to inquiries, maintaining accurate leasing records, and always ensuring a smooth, efficient experience from the first point of contact through the application process.

Sales Associate - Sunglass Hut Luxottica Eyecare - San Antonio, TX

(2020-02 - 2023-10)

• Maintained a clean, organized, and visually appealing store environment by consistently upkeeping product displays, organizing inventory, and ensuring the sales floor was ready to provide customers with a welcoming and professional shopping experience.
• Delivered exceptional customer service by greeting customers, identifying their needs, and providing personalized product recommendations to create a positive shopping experience.
• Accurately operated the cash register, balanced cash drawers, and completed daily deposits while following company procedures.
• Answered customer questions in person and over the phone regarding products, promotions, and store policies.
• Worked proactively during high-volume periods by multitasking effectively and collaborating with team members to meet sales and customer service goals.

College Admissions Representative - Northeast Lakeview College - San Antonio, TX

(2021-06 - 2021-08)

Summer Senior Highschool Internship

• Demonstrated flexibility and adaptability by efficiently managing changing priorities and assisting wherever support was needed.
• Greeted and directed guests, providing friendly and professional customer service to visitors and staff.
• Managed mail distribution and completed office errands to support day-to-day business operations.
• Built strong organizational, time management, and multitasking skills by balancing a variety of responsibilities throughout each workday.

High school diploma - Holy cross (2017-08 - 2021-06)