Martina Monda

Recent BA (Hons) Sociology graduate from Manchester Metropolitan University with professional experience in compliance administration, energy efficiency, project support, customer service, and team leadership. Strong analytical, organisational, and communication skills, with experience working in fast-paced environments and supporting projects that improve outcomes for vulnerable households. Knowledgeable in regulatory compliance, sustainability, and operational procedures, with strong proficiency in Microsoft Office and SharePoint.

U.S. citizen with unrestricted U.S. work authorization and no sponsorship requirement. Seeking a graduate opportunity in social impact, sustainability, business operations, compliance, or related fields.

Compliance Administrator at Outlook Energy Solutions (2025-10 – 2026-03)

• Produced and reviewed retrofit designs focused on improving residential energy efficiency and reducing household energy costs.
• Supported projects assisting vulnerable households, including individuals with medical conditions affected by poor housing conditions.
• Maintained accurate and detailed documentation to support compliance with regulatory and industry standards.
• Collaborated with internal teams to resolve compliance-related issues and support successful project delivery.
• Developed practical knowledge of sustainability initiatives and their social and economic impact.

Shift Manager at Subway (2024-09 – 2025-10)

• Managed daily operations in a fast-paced environment while maintaining efficiency and high customer service standards.
• Supervised and supported team members, demonstrating leadership, accountability, and effective delegation.
• Handled customer queries and resolved issues professionally and efficiently.
• Ensured compliance with health, safety, food safety, and operational procedures.
• Balanced multiple responsibilities while maintaining service quality during busy periods.

Retail Assistant at Lovisa Jewellery (2023-10 – 2024-03)

• Delivered high-quality customer service while supporting store sales targets.
• Assisted customers with product selection and recommendations, developing strong interpersonal and communication skills.
• Maintained visual merchandising standards and organised stock to support efficient store operations.

Children's Charity Volunteer at Kind Liverpool (2022-07 – 2022-07)

• Supported Year 6 pupils during their transition into secondary school.
• Encouraged confidence, communication, and social development.
• Assisted pupils in overcoming academic and social challenges.

Community & School Volunteer at Lord Derby Academy (2018 – 2020)

• Delivered Christmas hampers to elderly community members, including residents in care homes.
• Provided social interaction and companionship during community visits.
• Supported school induction and open evenings by providing tours, guidance, and information to prospective students and families.
• Assisted with event operations and customer-facing activities.

BA (Hons) in Sociology – Manchester Metropolitan University (2023 – 2026)

A Levels in Business, Criminology, Sociology – Cronton Sixth Form College (2021 – 2023)