Marvin Smith

I am an IT operations and service management leader with deep experience supporting law firms, professional services, and small to mid-sized businesses. Throughout my career, I’ve led 24/7 support environments, modernized service desks, and aligned IT with business goals, enabling technology to stop being a pain point and become a competitive advantage.

My background encompasses enterprise collaboration platforms (Microsoft 365, Teams, SharePoint, and Exchange Online), identity and access management (Entra ID/Azure AD), device management (Intune/MDM), and legal-tech platforms, such as NetDocuments. I’m comfortable working in fast-paced, high-pressure environments where uptime, confidentiality, and client service are non-negotiable.

I specialize in building and improving processes: standardizing incident, request, change, and problem management; defining SLAs and KPIs; and coaching support teams to deliver consistent, professional service. I’m equally at home in the weeds of an outage bridge as I am in the boardroom explaining risk, roadmap, and ROI in clear business language.

I am currently seeking a full-time role as a Director or VP of Information Technology, IT Operations, or IT Service Management, ideally with an organization that values modernization, security, and a strong end-user experience.

I am an IT operations and service management leader with extensive experience supporting law firms, professional services, and growing SMBs. I’ve led service desk and infrastructure teams in 24/7 environments, improved incident and escalation processes, and driven adoption of platforms like Microsoft 365, Entra ID/Azure AD, Intune, and NetDocuments. My focus is on stabilizing IT, strengthening security and compliance, and delivering a responsive, professional support experience for end users.

I’m now seeking a Director/VP-level IT role where I can align technology, operations, and business goals.

I hold a Bachelor of Science in Management (BSM), which built my foundation in business operations, leadership, and organizational strategy, and a Master of Information Systems (MIS), which deepened my expertise in IT management, systems analysis, and aligning technology with business goals.