Mary Ann Dimayuga

Detail-oriented healthcare administrative professional with extensive experience in medical records management, scheduling, patient services, and insurance verification. Adept at multitasking in fast-paced environments while maintaining a high level of accuracy and customer service. Bilingual in English and Tagalog.

Medical Records & Administrative Coordinator at Desert Blossom Health and Rehab (2019-11 – 2025-03)

• Processed incoming and outgoing medical record requests while ensuring HIPAA compliance.
• Monitored clinical team tasks to maintain compliance and enhance patient care.
• Conducted audits of intake packets and patient charts for accuracy and completeness.
• Developed training manuals and assisted in training new administrative staff.
• Managed daily census reports.
• Built trusting relationships with long-term patients and provided necessary assistance.

Scheduler & Insurance Coordinator at Cardiovascular Consultants / Stanford Healthcare (2017-12 – 2019-10)

• Managed patient scheduling and coordinated referrals and authorizations.
• Verified insurance eligibility and processed prior authorizations.

Scheduler & Patient Services at Associated Internal Medicine / Stanford Healthcare (2015-10 – 2017-12)

• Scheduled patient appointments and assisted with patient information services.
• Processed new patient referrals and coordinated with insurance providers.

Front & Back Office Administrator at East Bay Pediatrics (2005-02 – 2015-05)

Managed front desk operations, including patient check-in/out and scheduling.

• Processed visit charges, copayments, referrals, and authorizations.
• Verified insurance eligibility and handled medical record requests.
• Developed job-specific training guidelines for new staff.
• Assisted doctors by rooming patients and circulating during exams.

Front Office Assistant at Neurology Office, Dr. Oscar Espinas (2004-07 – 2005-02)

• Managed front desk responsibilities, including scheduling and filing.
• Verified insurance eligibility and handled patient inquiries.

Bachelor of Science in Psychology – St. Paul College, Manila, Philippines (1991-03)