Site Lead / Phlebotomist at Quest Diagnostics (2025-01 – Present)
- Promoted to Site Lead overseeing daily operations of the patient service center.
- Supervise staff, manage workflow, scheduling, and service quality.
- Perform venipuncture and specimen collection with focus on safety and accuracy.
- Payment collection and insurance verification.
Medical Coding / Billing Specialist at Apex Paramedics (2022-09 – 2025-12)
- Managed EMS billing, insurance claims, coding, and payment reconciliation.
Site Lead / Phlebotomy Technician at LabCorp (2017-05 – 2021-08)
- Performed venipuncture, specimen processing, patient registration, and documentation.
Manager / Registrar / Phlebotomy Instructor at APLMED Academy (2013-09 – 2017-05)
- Managed daily operations, student records, and front office functions.
- Instructed students in healthcare-related programs.
- Supervised staff and supported new program development.
EMS Supervisor / EMT B at Capital City Ambulance (2007-01 – 2011-09)
- Supervised 30 employees and coordinated 10 EMS units.
- Managed billing, insurance processing, and operational support.
- Assisted with emergency patient care and monitoring.
Medical Assistant at Dr. Macaulay (2011-02 – 2017-02)
- Aided providers with patient care and daily clinical office operations.
- Prepared patients for examinations, recorded vital signs, and updated medical histories.
- Performed patient intake, room preparation, and clinical documentation.
- Performed with injections, medications, specimen collection, and basic clinical procedures as directed.
- Maintained electronic and paper medical records while following HIPAA guidelines.
- Scheduled appointments, supported front office operations, and communicated with patients.
- Managed supplies, sterilization procedures, and maintained exam rooms.
- Provided compassionate patient support in a fast-paced medical environment.
