Mary Beth Wilson

Strategic Account Manager with 20+ years of experience in healthcare and insurance operations. Expertise in benefits administration, claims management, and revenue optimization. Proven ability to lead cross-functional teams, streamline processes, and deliver measurable improvements in client satisfaction and financial performance.

Senior Account Manager - Berkley Accident & Health - Hamilton, NJ

(2023-09)

• Manage post-sale activities for stop-loss accounts, ensuring timely policy issuance and compliance with underwriting requirements.
• Conduct onboarding sessions to enhance client experience and establish accurate account records.
• Collaborate with brokers, TPAs, and internal teams to resolve premium discrepancies and maintain accurate commission structures.
• Reduced overdue premium collections by streamlining reporting and implementing proactive follow-up processes.

Revenue Analytics Manager - Medical Diagnostic Laboratory - Hamilton, NJ

(2018-03 - 2023-08)

• Provided monthly revenue analysis to senior management and managed Genetics billing team.
• Developed and executed projects to elevate revenue.

Quality Analyst - Medical Diagnostic Laboratories LLC

(2015-05 - 2018-03)

• Reviewed contracted rates versus reimbursement to identify discrepancies.
• Collaborated with Contract and Legal Departments to improve contract language.

Project Coordinator - Medical Diagnostic Laboratories LLC

(2015-01 - 2015-05)

• Executed special projects related to claim reimbursement and recovery.

Program Coordinator - Aetna, Inc - Princeton, NJ

(2001 - 2014)

• Served as subject matter expert on transplant claim operations team.
• Developed and implemented policies for non-standard workflows.
• Coordinated project requirements and improved cross-functional communication.