Practice Manager - The Sams Clinic
(2026-02)
Lead daily operations of a specialty veterinary orthopedic surgery and sports medicine hospital, overseeing administrative, clinical support, and client service functions. Manage scheduling systems, workflow coordination, documentation management, and interdepartmental communication to ensure efficient hospital operations and continuity of care.
- Coordinate complex scheduling for patients, providers, referrals, diagnostics, and follow-up care, ensuring efficient calendar management and resource utilization.
- Manage and maintain medical records, treatment documentation, diagnostic reports, and correspondence with high standards of accuracy and confidentiality.
- Facilitate communication between veterinarians, referring providers, specialty teams, and clients to ensure timely information sharing and workflow continuity.
- Prepare and distribute client communications, internal updates, operational documents, and scheduling information.
- Coordinate meetings, case discussions, and operational check-ins, including agenda preparation, logistics, and follow-up tracking.
- Support event planning and execution for internal meetings and small-scale professional gatherings, including scheduling, materials, and resource coordination.
- Maintain operational databases, scheduling systems, and documentation workflows to ensure data integrity and accessibility.
- Assist with onboarding coordination, staff scheduling, and administrative support functions for new and existing team members.
- Monitor workflow efficiency and implement process improvements to streamline operations and reduce administrative bottlenecks.
- Serve as primary liaison between clinical staff, clients, and external partners, ensuring clear, professional, and timely communication.
Healthcare Professional – Utilization Review Manager (Lead) - EK Health Services
(2011-12 - 2025-12)
Managed utilization review operations in a regulated healthcare environment, ensuring appropriate use of medical services and compliance with evidence-based guidelines. Led administrative processes involving documentation, reporting, scheduling coordination, data tracking, and cross-functional communication across medical, insurance, and internal teams.
- Coordinated review workflows, ensuring timely processing of medical documentation, reports, and authorization requests.
- Developed and maintained structured reporting tools, audit documentation, and operational tracking systems using advanced data management practices.
- Created presentations, written reports, and formal correspondence for leadership, providers, and external stakeholders.
- Managed complex communication streams between providers, insurance companies, physician reviewers, and internal departments.
- Scheduled and coordinated meetings, case reviews, and multidisciplinary discussions with internal and external stakeholders.
- Maintained accurate documentation systems and ensured compliance with data retention, audit, and regulatory requirements.
- Supported workflow optimization by identifying inefficiencies and implementing process improvements across administrative systems.
- Tracked operational metrics, compiled data summaries, and produced analytical reports for leadership review.
- Assisted in training coordination and onboarding support for new staff within utilization review operations.
- Ensured accuracy, confidentiality, and integrity of all clinical and administrative documentation.
Self-Employed Consultant – Medical / Utilization Review Consultant - State Compensation Insurance Fund / Private Practice Consulting
(2004-06 - 2011-12)
Provided administrative, clinical, and operational consulting services across healthcare organizations, supporting documentation review, reporting, workflow coordination, and provider communication.
- Managed structured documentation reviews, audits, and reporting of clinical and operational data.
- Developed detailed reports and written correspondence summarizing findings, recommendations, and workflow outcomes.
- Coordinated communication between providers, administrative teams, and organizational leadership.
- Supported scheduling and coordination of review activities, audits, and consulting engagements.
- Provided training and guidance on documentation standards, reporting processes, and administrative workflows.
- Assisted in development of operational strategies to improve efficiency and documentation accuracy.
Self-Employed Healthcare Consultant (PT Practices) - Independent Practice Support
(2004-06 - 2011-12)
Supported outpatient and hospital-based practices with operational analysis, administrative coordination, and workflow optimization.
- Developed business documentation, operational reports, and structured analysis of practice performance.
- Coordinated administrative workflows including scheduling, reporting, and documentation systems.
- Supported development of presentations and written materials for clinical and business operations.
- Assisted in improving data tracking systems, billing workflows, and administrative processes.
- Collaborated with multidisciplinary teams to improve communication and operational efficiency.
Regional Clinical Coordinator - HealthSouth (Western Region)
(1995-01 - 2004-06)
Oversaw administrative and operational coordination across 9 states and 300+ clinics, supporting documentation systems, reporting, scheduling coordination, compliance tracking, and cross-functional communication.
- Coordinated regional scheduling, training calendars, onboarding activities, and operational meetings across multi-state facilities.
- Developed and distributed presentations, reports, compliance documentation, and operational updates to leadership teams.
- Managed large-scale data tracking systems related to compliance, performance metrics, and operational reporting.
- Facilitated communication between clinics, corporate leadership, and regulatory bodies.
- Supported planning and execution of regional meetings, training events, and operational initiatives.
- Maintained documentation systems and ensured compliance with data retention and regulatory requirements.
- Assisted in development of workflow improvements and administrative standardization across clinics.
- Produced analytical reports and summaries for executive leadership review.
Physical Therapist - Multiple Clinical Settings
(1987-01 - 1996-05)
Delivered patient care in outpatient and inpatient settings while supporting documentation, reporting, and clinical coordination functions.
