Community Liaison - The Health Center at Research Park, SNF - Huntsville, AL
(2025-01)
- Built and supported referral relationships with hospitals, physicians, and community partners through integrity, collaboration, and exceptional customer service to increase admissions.
- Managed the admissions process from initial inquiry through admission, ensuring timely communication and a seamless patient transition.
- Collaborated with interdisciplinary teams to coordinate admissions, resolve barriers, and support census growth.
- Represented the facility at networking events, community outreach activities, and healthcare meetings to strengthen partnerships and promote services.
- Analyze referral trends and admissions performance, taking ownership of growth initiatives and implementing strategies to achieve marketing and census goals.
Social Worker: Discharge Coordinator - Huntsville Hospital - Huntsville, AL
(2021-07 - 2025-01)
- Collaborate with multidisciplinary teams (medical, administrative, and external partners) to develop and implement tailored care plans, ensuring efficient resource allocation and timely execution.
- Maintain detailed, compliant records for each client, ensuring data accuracy and adherence to regulations.
- Regularly review and adjust care plans to improve outcomes and reduce delays, focusing on greater efficiency and effectiveness.
- Utilize de-escalation and conflict resolution skills to guide clients and families through stressful circumstances, ensuring positive outcomes and smooth operations.
- Actively partner with community organizations and healthcare providers to maximize resource availability and service delivery.
- Maintain open lines of communication with clients, families, and internal teams, ensuring transparency and clarity in service delivery.
Child Advocacy Coordinator - Child Advocacy, Nashville General Hospital - Nashville, TN
(2019-01 - 2021-07)
- Facilitated regular meetings between law enforcement, healthcare providers, social workers, and other professionals involved in each case, ensuring all parties were aligned on objectives and strategies. This required managing communication and resources across multiple organizations to meet deadlines and deliver coordinated services.
- Responded to high-stress situations involving children and families, applying crisis intervention techniques to address immediate concerns. This role demanded quick decision-making, resourcefulness, and the ability to manage multiple priorities simultaneously.
- Contributed to the growth of advocacy programs by actively participating in strategic planning initiatives aimed at expanding services and improving resource distribution. Identified opportunities for program improvement and led efforts to implement new processes and strategies.
- Developed and maintained relationships with key community stakeholders, including schools, law enforcement agencies, medical professionals, and mental health services, to enhance resource sharing and foster long-term collaborative partnerships.
- Ensured that resources, such as counseling services, legal assistance, and healthcare, were appropriately allocated based on individual case needs. Managed multiple cases simultaneously, balancing resource availability and prioritization to meet client needs efficiently.
