PROJECT MANAGER
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I'm an accomplished project manager with over two decades of experience leading technology, telecom, and network initiatives for major organizations such as CVS/Aetna and First Health/Coventry. Throughout my career, I've built a reputation for driving projects that deliver measurable impact on time, within budget, and with lasting results. My background spans Remedy system administration, change management, and training program design, strengthened by a solid foundation of leadership from my years in the United States Air Force.
I take pride in connecting people, processes, and technology to create efficient systems that help teams thrive, and organizations grow.
PROJECT MANAGER at CVS/Aetna Inc. (2010-07 – 2025-12)
As a Project Manager, I lead cross-functional teams to deliver projects on time, within budget, and to the highest quality standards. I oversee planning, execution, and stakeholder communication to ensure that strategic objectives are achieved efficiently.
REMEDY ADMINISTRATOR/DEVELOPER at First Health/Coventry (2006-04 – 2010-07)
As a Remedy Administrator/Developer, I managed and enhanced the BMC Remedy system to improve IT service management efficiency, user experience, and workflow automation. I ensured system stability, performed custom development, and supported business process optimization through technical solutions.
CHANGE MANAGEMENT CONSULTANT at First Health/Coventry (2005-03 – 2006-04)
As a Change Management Consultant, I led organizational transformation by creating strategies, communication plans, and training programs to drive successful adoption.
SERVICE DESK ANALYST 2 at First Health/Coventry (1999-11 – 2005-03)
As a Service Desk Analyst II, I provided advanced technical support to end users by troubleshooting complex hardware, software, and network issues, ensuring efficient resolution and minimal business disruption. I also managed escalated service requests, documented solutions, and supported the continuous improvement of IT support processes.
TECHNICAL TRAINER at Sears Customer Network (1997-12 – 1999-11)
As a Technical Trainer, you delivered hands-on training programs to enhance employee technical knowledge and performance. You developed instructional materials, conducted workshops, and ensured participants gained practical skills to meet organizational and industry standards.
TRAINING MANAGER at United States Air Force (1980-06 – 1997-06)
As a Training Manager, you oversaw the design and implementation of employee development programs, ensuring alignment with business goals. You managed trainers, evaluated performance outcomes, and enhanced workforce capability through targeted learning initiatives.
Bachelors in Business Management Information Systems – University of Phoenix (2001)
