Mary Day

Fashion merchandising major and results-driven retail professional with multi-year experience in resale and specialty retail. Expert in merchandise authentication and evaluation, supporting buying decisions to maximize resale value and enhance margins. Proven shift leader in store operations including openings/closings, inventory organization, visual merchandising, and team coordination focused on improving store presentation, operational efficiency, and customer satisfaction.

Key Holder / Shift Lead - 2nd STREET - 3333 Preston Rd, Suite 401, Frisco, TX 75034

(2025-01)

• Evaluate and authenticate pre-owned merchandise during the buying process, reviewing items for authenticity, condition, and resale suitability.
• Assist customers with selling items to the store, explain buying decisions and offers clearly, and provide professional, respectful service.
• Open and close the store as assigned, following store procedures and ensuring the space is secure at the end of each shift.
• Prepare the store for the next business day by tidying sales areas, organizing merchandise, and completing closing tasks.
• Support daily shift operations, help keep the team on task, and serve as a dependable point of contact when leadership support is needed.
• Maintain attractive product displays and organized merchandise presentation to support the shopping experience.
• Respond to customer questions and resolve concerns calmly while following company policies.

Customer Service - Best Buy - Denton, TX

(2024-09)

• Serve as a first point of contact and create a welcoming customer experience.
• Assist with product returns, exchanges, and warranty-related concerns.
• Explain store policies, services, and Geek Squad offerings in clear, accessible language.
• Help customers understand product features and use products effectively.
• Resolve issues efficiently while maintaining professionalism and empathy.

Production / Store Associate - Goodwill - 2231 S Loop 288, Denton, TX

(2023-09 - 2024-08)

• Accepted, sorted, and routed donations to the appropriate areas.
• Supported efficient store operations by streamlining donation-sorting tasks.
• Priced and tagged merchandise for the sales floor.
• Maintained organized displays and a clean, appealing shopping environment.

Intern - Columbus Fashion Alliance - 421 W State St, Columbus, OH

(2022-01 - 2022-08)

• Collaborated with Ohio-based fashion professionals to learn about styling, business operations, and the fashion industry.
• Helped set up and manage a pop-up store.
• Learned about business strategies and styling techniques through engagement with industry leaders.
• Supported projects spanning creative concepts and retail operations.

Property Management Specialist / Groundskeeper - Highpoint / Gaslight Village Apartments - Columbus, OH

(2021-01 - 2022-05)

• Built positive working relationships with residents and vendors.
• Handled maintenance requests and move-in / move-out processes.
• Maintained landscaping and helped ensure units and shared areas were ready for residents.

Sales Representative - PacSun - Easton Town Center, Columbus, OH

(2021-08 - 2022)

• Organized store layouts and product placement to support merchandising and sales.
• Unpacked and organized incoming shipments and replenished merchandise.
• Helped train and guide new employees and supported day-to-day store operations.
• Operated the cash register and assisted customers with sizing, accessories, and merchandise care.
• Maintained a clean, well-stocked sales floor and provided friendly customer service.