Mary Franco

Process 40–50+ daily orders in NetSuite with high accuracy and timely invoicing. Retrieve and verify customer POs from portals, ensuring alignment on pricing, quantities, and delivery timelines. Validate inventory against customer lead times before order release, proactively addressing rare stock gaps to prevent fulfillment delays.

Account Coordinator - Bruegmann USA

(2023-06)

• Process 40–50+ daily orders in NetSuite with high accuracy and timely invoicing.
• Retrieve and verify customer POs from portals, ensuring alignment on pricing, quantities, and delivery timelines.
• Validate inventory against customer lead times before order release, proactively addressing rare stock gaps to prevent fulfillment delays.
• Coordinate with warehouse and shipping teams to ensure on-time fulfillment and accurate transit scheduling.
• Manage customer communication by providing ETA updates, order status, and project reports.
• Maintain accurate data in customer systems, ensuring up-to-date tracking and compliance.
• Identify and resolve order discrepancies related to pricing, inventory, and delivery dates.

Business Development Lead - Latin Specialties

(2018-01 - 2023-06)

• Built and maintained strong vendor and customer relationships to support long-term business growth and account expansion.
• Conducted market research and trend analysis to identify new supplier opportunities, competitive products, and cost-saving alternatives.
• Collaborated with procurement, logistics, and quality teams to successfully launch new SKUs and ensure smooth internal alignment and training.
• Negotiated pricing, contracts, and terms with suppliers to maintain competitive cost structures and improve overall profitability.
• Developed and presented business proposals and performance updates to customers and vendors to support decision-making and program growth.
• Created and maintained performance reports tracking inventory turnover, supplier performance, sales trends, and program profitability.
• Represented the company at trade shows and industry events to strengthen brand presence, build relationships, and identify new business opportunities.

CSR / Order Entry - Amigos Foods

(2015-09 - 2018-01)

• Processed high-volume customer orders via phone, email, fax, and EDI systems with high accuracy.
• Communicated order status, delays, and updates to customers, providing timely and professional support.
• Coordinated with warehouse and logistics teams to ensure timely fulfillment and resolve discrepancies.
• Resolved discrepancies and customer concerns related to billing, inventory, and delivery timelines.
• Supported will-call customers, including cash handling, invoicing, and answering product inquiries.

High School Diploma - Sam Houston High School (2015)

Associate of Science - Business Administration - Lone Star College (2018)