Mary Grace Mateo

A dedicated and results-oriented professional with extensive experience in food service management, pharmacy assistance, and training. Proven ability to lead teams, ensure customer satisfaction, and uphold operational excellence. With a strong background in managerial roles and a passion for delivering exceptional service, consistently contributed to company growth and success.

Adept at handling diverse responsibilities, fostering a productive work environment, and implementing effective processes to meet business goals.

Food Service Supervisor - Bell's Lake-Vu Motel and Restaurant - Canada

(2023-01 - 2025-01)

• Supervised and coordinated staff operations to ensure exceptional customer service.
• Managed inventory levels, monitored supplies, and ensured proper stock management.
• Enforced company policies and safety procedures to maintain compliance.
• Addressed customer inquiries and resolved issues promptly.
• Trained and mentored staff to enhance performance and service quality.

Second Assistant Manager - Goldenbest International Food Group Inc. (McDonald's) - Philippines

(2018-01 - 2022-01)

• Managed restaurant operations, including staff supervision and scheduling.
• Ensured food quality standards and safety protocols were consistently met.
• Provided excellent customer service and resolved complaints effectively.
• Conducted staff training programs to promote productivity and teamwork.
• Collaborated with management to achieve sales and performance goals.

Pharmacy Assistant, Cashier, and Health Specialist - Watsons Personal Care Store Inc. - Philippines

(2015-01 - 2018-01)

• Assisted pharmacists in dispensing medications accurately and efficiently.
• Educated customers on proper medication usage and side effects.
• Processed sales transactions and maintained accurate cash handling.
• Provided excellent customer service and addressed inquiries.
• Maintained inventory, ensuring proper storage and labeling of pharmaceuticals.

Pharmacy Services NCII Trainer - JCOURSE Design Technology Institute, Inc. - Philippines

(2014-01 - 2014-12)

• Conducted hands-on training and assessments for pharmacy students.
• Developed course materials and ensured alignment with curriculum standards.
• Provided guidance on pharmacy operations, customer service, and health management.
• Evaluated student progress and provided constructive feedback.
• Collaborated with industry professionals to enhance training quality.

Bachelor of Science - Pharmacy - San Pedro College (2013-01)

CAREGIVING NCII - Caregiving - Ironrod Technical School, Inc