Mary J

I’m a trauma-informed Peer Listener with Kindly Human and a certified Relationship Coach with Liftalk, where I’ve been supporting individuals through emotional and relationship challenges since 2022. My work centers on creating a safe, non-judgmental space where people feel genuinely heard, understood, and supported.

Through my training and experience, I’ve developed a strong foundation in empathetic listening, boundary-setting, and effective communication. As a coach, I guide clients through relationship concerns using thoughtful, structured approaches that encourage growth and self-awareness. Many of my clients return for continued support, which I see as a reflection of the trust and connection we build together.

I hold both a Bachelor’s and Master’s degree in English Literature, and I bring not only professional training but also personal lived experience—particularly in long-term recovery from an autoimmune condition. This has shaped my resilience, deepened my empathy, and strengthened my commitment to helping others navigate difficult moments with compassion and care.

Certified Peer Listener | Kindly Human — Remote

May 2022 – Present

Provide confidential, on-demand emotional support to individuals experiencing anxiety, depression, grief, addiction, and life transitions through secure video and voice calls.

Apply trauma-informed listening techniques and crisis-sensitive protocols to assess safety and appropriately escalate when needed.

Build rapid trust in short-window interactions, driving repeat client engagement and platform retention.

Maintain strict confidentiality and adhere to ethical standards across every client interaction.

Relationship & Wellness Coach | Liftalk — Remote

August 2022 – Present

Conduct one-on-one video coaching sessions focused on emotional well-being, stress management, and interpersonal challenges.

Guide clients through structured reflection, goal-setting, and coping-strategy development to improve resilience and decision-making.

Foster supportive session environments that encourage self-awareness, personal growth, and healthy life habits.

Earn consistent positive client feedback and repeat bookings across a diverse client base.

Earlier Career

Copy Editor (MSN, India) • Transcriber • Voice-Over Artist • Virtual Assistant

Edited written content for clarity, tone, and accuracy — sharpening the analytical and communication skills now used in client-facing work.

Transcribed and interpreted complex emotional narratives, building the attentive-listening foundation that underpins peer support practice.

Certified Relationship Coach, IAP Career College (2025) • Certified Peer Listener, Listeners on Call / Kindly Human Listening Academy (2022)

M.A. in English Literature • B.A. in English Literature