Mary J

Certified Peer Listener and Relationship Coach with 4+ years of remote, video-based emotional support experience. Skilled in trauma-informed listening, crisis-sensitive communication, and building rapid trust with clients navigating anxiety, depression, grief, addiction, and relationship challenges. Consistently earn repeat engagement and positive client feedback across two concurrent virtual coaching platforms.

Strong written communication background (editorial, transcription, voice-over) supports clear documentation and asynchronous client follow-up.

Certified Peer Listener - Kindly Human - Remote

(2022-05 - 2025-04)

• Provide confidential, on-demand emotional support to individuals experiencing anxiety, depression, grief, addiction, and life transitions through secure video and voice calls.
• Apply trauma-informed listening techniques and crisis-sensitive protocols to assess safety and appropriately escalate when needed.
• Build rapid trust in short-window interactions, driving repeat client engagement and platform retention.
• Maintain strict confidentiality and adhere to ethical standards across every client interaction.

Relationship & Wellness Coach - Liftalk - Remote

(2022-08)

• Conduct one-on-one video coaching sessions focused on emotional well-being, stress management, and interpersonal challenges.
• Guide clients through structured reflection, goal-setting, and coping-strategy development to improve resilience and decision-making.
• Foster supportive session environments that encourage self-awareness, personal growth, and healthy life habits.
• Earn consistent positive client feedback and repeat bookings across a diverse client base.

Copy Editor / Transcriber / Voice-Over Artist / Virtual Assistant - Multiple

• Edited written content for clarity, tone, and accuracy — sharpening the analytical and communication skills now used in client-facing work.
• Transcribed and interpreted complex emotional narratives, building the attentive-listening foundation that underpins peer support practice.

M.A. - English Literature

B.A. - English Literature