Mary Kay Mayes

Detail-oriented Community Integration Specialist with 3+ years of experience in developmental disabilities support and staff supervision. Proven track record in implementing individualized support plans and ensuring compliance with care standards. Skilled in crisis intervention and medication administration, with a focus on enhancing client care and promoting team collaboration.

Currently pursuing a Phlebotomy certification to expand expertise in patient care and support. Authorized to work in the US for any employer

Community Integration Specialist at Consumer Support Services (CSS) (2024-10 – 2026-03)

• Oversaw daily operations and ensured compliance with care standards for individuals with disabilities
• Supervised staff, provided guidance, and conducted regular team meetings to improve communication
• Maintained detailed records and coordinated with regulatory agencies for quality assurance
• Implemented individualized support plans and monitored client progress
• Facilitated crisis intervention plans and supported staff in challenging situations
• Promoted a collaborative team environment to enhance client care
• Provided training on active listening, empathetic responses, and ADL support
• Ensured medication administration and documentation followed safety protocols

Director of Day Services at Turning Point Residential (2021-03 – 2023-06)

• Taught individuals to function independently in self-help and daily living skills, increasing client autonomy
• Maintained accurate records of client progress, unusual incidents, MAR's forms, medication reactions, and personal possession inventories to ensure compliance
• Administered medications safely and documented all dosages, reducing medication errors
• Performed light housework to maintain a clean and safe living environment for clients
• Collaborated with co-workers as a team to deliver consistent and effective client support

Outcome Specialist at Fairhaven Industries (2020-02 – 2022-03)

• Assisted individuals with production work and activities, achieving completion of outcomes and supports per ISP requirements

Program Director/Regional Director at True Hearts of Care (2017-08 – 2019-09)

• Conducted staff meetings as needed for both programmatic and direct care staff, improving communication and team alignment
• Acted as liaison with community and regulatory agencies, interfaced with survey personnel, and wrote plans of correction after quality assurance reviews to maintain compliance
• Oversaw quality of work of Team Leaders and Direct Care staff, evaluated performance, and made recommendations for improvement or discipline, ensuring all positions met assigned responsibilities
• Administered and evaluated overall consumer/individual-based programs and services (behavior, daily living skills, etc.) to ensure compliance with care standards

Some college in Phlebotomy – Boardman Training Center (2026-05 – 2026-08)

High school diploma or GED – Warren G Harding High School (1988-09 – 1991-07)