Community Integration Specialist at Consumer Support Services (CSS) (2024-10 – 2026-03)
- Oversaw daily operations and ensured compliance with care standards for individuals with disabilities
- Supervised staff, provided guidance, and conducted regular team meetings to improve communication
- Maintained detailed records and coordinated with regulatory agencies for quality assurance
- Implemented individualized support plans and monitored client progress
- Facilitated crisis intervention plans and supported staff in challenging situations
- Promoted a collaborative team environment to enhance client care
- Provided training on active listening, empathetic responses, and ADL support
- Ensured medication administration and documentation followed safety protocols
Director of Day Services at Turning Point Residential (2021-03 – 2023-06)
- Taught individuals to function independently in self-help and daily living skills, increasing client autonomy
- Maintained accurate records of client progress, unusual incidents, MAR's forms, medication reactions, and personal possession inventories to ensure compliance
- Administered medications safely and documented all dosages, reducing medication errors
- Performed light housework to maintain a clean and safe living environment for clients
- Collaborated with co-workers as a team to deliver consistent and effective client support
Outcome Specialist at Fairhaven Industries (2020-02 – 2022-03)
- Assisted individuals with production work and activities, achieving completion of outcomes and supports per ISP requirements
Program Director/Regional Director at True Hearts of Care (2017-08 – 2019-09)
- Conducted staff meetings as needed for both programmatic and direct care staff, improving communication and team alignment
- Acted as liaison with community and regulatory agencies, interfaced with survey personnel, and wrote plans of correction after quality assurance reviews to maintain compliance
- Oversaw quality of work of Team Leaders and Direct Care staff, evaluated performance, and made recommendations for improvement or discipline, ensuring all positions met assigned responsibilities
- Administered and evaluated overall consumer/individual-based programs and services (behavior, daily living skills, etc.) to ensure compliance with care standards
