Mary Lynch

Managed patient check-in/check-out processes, optimizing daily clinic flow and minimizing wait times. Maintained and updated sensitive patient medical records while strictly adhering to HIPAA compliance regulations. Oversaw appointment scheduling, conducted proactive appointment reminder calls, and handled front-desk phone inquiries.

Front Desk Receptionist - Medi Weightloss Clinics - Richmond, VA

(2017-09 - 2018-04)

• Managed patient check-in/check-out processes, optimizing daily clinic flow and minimizing wait times.
• Maintained and updated sensitive patient medical records while strictly adhering to HIPAA compliance regulations.
• Oversaw appointment scheduling, conducted proactive appointment reminder calls, and handled front-desk phone inquiries.
• Executed financial transactions, including insurance verification and co-pay collection.

Mortgage Processor - SunTrust Bank (now Truist) - Richmond, VA

(2010-07 - 2017-07)

• Collected, verified, and meticulously organized complex financial documents to prepare mortgage applications for underwriting.
• Ensured full regulatory and institutional compliance across all processed financial data.
• Coordinated external logistics by ordering property appraisals and scheduling home inspections.

Call Center Supervisor - Richmond Alarm Company - Richmond, VA

(1991-01 - 2010-06)

• Supervised emergency dispatcher call center operations, monitoring critical alarm systems for internal and external contractors.
• Led HR lifecycle initiatives, including candidate sourcing at hiring events, onboarding, payroll processing, and performance evaluations.
• Conducted quality assurance by monitoring live calls to deliver targeted training and professional development for staff.
• Managed contractor relationships and served as the primary escalation point for resolving complex customer complaints.

High School Diploma - Caroline High School

Professional Development - Management - Richmond, VA

Professional Training - Secretarial Skills - Richmond, VA