Operations Manager/HR Specialist at Shopgenie/Tekmetric (2024-03 – 2025-07)
Partnered with executive leadership to develop and implement company-wide operational standards and internal management processes. Led end-to-end employee lifecycle management and directed operational aspects of company merger.
- Partnered with executive leadership to develop and implement company-wide operational standards and internal management processes
- Authored and maintained the employee handbook, establishing clear policies and scalable HR frameworks
- Led end-to-end employee lifecycle management including onboarding, payroll, benefits administration, and offboarding across a multi-state and international workforce
- Served as primary point of contact for all employee inquiries related to compensation, benefits, and internal policies
- Managed all company travel logistics, optimizing cost, coordination, and employee experience in a fast-paced startup environment
- Oversaw internal and external communications on behalf of founders, ensuring clarity, consistency, and timely delivery
- Planned and executed company events and offsites, handling logistics, budgeting, and vendor coordination
- Directed operational aspects of company merger with Tekmetric, ensuring accurate and timely employee compensation, benefits transitions, and communication
- Coordinated cross-functional marketing and operational projects, driving on-time execution and alignment across teams
- Supported a distributed workforce across multiple U.S. states and international locations, ensuring compliance and operational consistency
Office Administrator/HR Coordinator at Energy & Environmental Economics (2022-12 – 2024-03)
Managed Asana projects, tracked applicants using Lever, and provided administrative support for 100+ employees across multiple offices.
- Manage Asana over a spectrum of jobs, from start to completion, with internal and external contributors
- Use Lever to track applicants, schedule interviews, and communicate with potential candidates
- Assist People Operations Director with onboarding/offboarding and recruiting coordination
- Sole provider of administrative support for offices in San Francisco, New York, Boston, Calgary, and remote employees. (100+ employees)
- Created a comprehensive bicoastal and local events program for employee appreciation
- Developed yearly administrative budget including forecasting
Office Administrator at Ross, Hackett, Dowling, Valencia & Walti (2019-08 – 2021-08)
Maintained appointment calendars for attorneys, screened candidates, served as Notary Public, and managed office operations and events.
- Maintained appointment calendars for 3+ attorneys in outlook
- Posted job openings for legal staff and office staff on job boards
- Screened candidates for competencies
- Notary Public, verify personal information, record legal documents, maintain records
- Greets, assists, and directs clients visiting the firm's offices
- Performs administrative tasks such as ensuring that client forms are properly completed, recording payments made and data entry
- Successfully built and transferred hardcopy records to digital records
- Synchronizes the maintenance of office equipment, and the use of meeting spaces for scheduled conferences and mediations
- Schedules and provides planning for office events
Operations HR Coordinator at good eggs (2014-01 – 2018-09)
Assisted with hiring daily gig workers, created onsite training program for delivery drivers, and collaborated on marketing initiatives.
- Assisted People Operations in hiring daily gig workers, did scheduling and verification, while maintaining fair hiring practices
- Created onsite training program for daily delivery drivers
- Worked with director of operations to forecast daily driver needs
- Worked with gig hiring companies such as Wonolo and Instawork to hold job fairs and increase visibility of openings
- Helped deliver on driver happiness by assisting with meal programs and break times
- Provided efficient planning for large events and delivered logistical forecasting to increase workflow
- Collaborated with the marketing department at health fairs to promote a successful school donation program including social media and direct marketing, worked with PTO members to help raise money for 6 schools
- Attended fundraising events as a representative for Good Eggs
Patient Service Representative Team Lead at Palo Alto Medical Foundation (2011-06 – 2014-11)
Delivered front desk support and patient service, scheduled and registered appointments, and trained 20+ new hires.
- Delivered front desk support and patient service, scheduled, and registered patient appointments and accessed EHR. Provided necessary information to clinical staff members and physicians
- Drove effective administrative support, operated a multi-line telephone console and oversaw cash handing in compliance with established security procedures
- Served as team lead training 20+ new hires
Administrative Lead at Peninsula Medical Clinic (2010-07 – 2011-06)
Managed team of 4-6 professionals and performed various administrative duties including data entry, payroll, and staff training.
- Managed team of 4-6 of professionals
- Worked with physicians to deliver compassionate patient care, maintained positive patient relationships through effective communication
- Performed various administrative duties, including data entry, document preparation, managed payroll, administered paid time off and all employee benefits
- Supervised and trained admitting, billing and collection staff, updated patient accounts and processed confidential patient information
Esthetician at The Four Seasons Silicon Valley / Munyon Dermatology (2003-06 – 2010-07)
Delivered effective service to patients and provided administrative services including sales, marketing coordination, scheduling, and bookkeeping.
- Delivered effective service to a wide variety of patients
- Provided other administrative services such as Sales and Marketing coordination
- Scheduling, customer service and book keeping
