Mary Moore
Healthcare Customer Service & Patient Support Specialist
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About
Compassionate Healthcare Customer Service & Patient Support Specialist with over 40 years of healthcare experience and more than 25 years of healthcare customer service experience. Skilled in remote customer service, patient advocacy, call center leadership, appointment coordination, MEDITECH electronic medical records, HIPAA-aware communication, and administrative support. Extensive experience supporting geriatric patients and individuals living with dementia, Alzheimer's disease, and Parkinson's disease.
Experience
Remote Customer Service Representative - Mortgage Company
(2022-01 - 2023-12)
- Provided remote phone-based customer service.
- Resolved customer inquiries and documented interactions accurately.
Healthcare Customer Service & Patient Care - Fort Sanders Hospital
(1984-01 - 1994-12)
- Hospital, emergency room, and ambulance experience.
- Completed PCA Levels 1–5 training.
- Provided compassionate care to geriatric and terminally ill patients.
- Supported patients with dementia, Alzheimer's disease, and Parkinson's disease.
- Managed a medical call center with 20+ representatives (approximately 2005).
- Used MEDITECH electronic medical records and paper documentation.
Healthcare Customer Service & Patient Care - Tennessee School for the Deaf
(1982-01 - 1984-12)
Administrative Assistant - Fru-Con Construction
(1999-01 - 2001-12)
